Read: Toegel, G, and Barsoux, J. (2016) How to Preempt Team Conflict. Harvard Business Review.94(6), p78-83.

How to Preempt Team Conflict TOEGEL, GINKA; BARSOUX, JEAN-LOUIS. Harvard Business Review. Jun2016, Vol. 94 Issue 6, p78-83..pdf

And discuss the authors' findings. What are your thought on focusing on how "people look, act, speak, think, and feel" and resolving team conflict?

Also

Find and read: Sasser, W., Pfeffer, J. and Falcone, P. (2011) Challenge the boss or stand down. Harvard Business Review. 89(5), p.137-145

Challange the boss or stand down Sasser, W. Earl; Pfeffer, Jeffrey; Falcone, Paul. Harvard Business Review. May2011, Vol. 89 Issue 5, p137-145.pdf

And discuss the authors' findings. What would you do if you were in Tom in the case study?

If you were to advice Frank, what suggestions would you have for him to ease the tension with Tom?