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Reading 19: The Managed Heart: Commercialization of Human Feeling - Hochschild. Discuss how the flight attendants responded to management's requirement of their emotional labor through
Reading 19: The Managed Heart: Commercialization of Human Feeling - Hochschild. Discuss how the flight attendants responded to management's requirement of their emotional labor through "slowdowns." How might these slowdowns represent a preservation of the "self
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Operations Management Creating Value Along the Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi
1st Canadian Edition
ISBN: 978-1-118-3011, 1118942051, 1118942055, 978-1118301173
