Real World Cases; review the real world case 20.1 within the Health Information Management and Technology: An applied approach (Sayles & Gordon)

Answer the following questions regarding each case. Be sure to support your answers with detail responses.

Background

?A busy HIM supervisor with a limited understanding of what a release of information (ROI) specialist does was asked to make a hiring decision for the position at his hospital. A bright woman interviewed well, her references checked out, and she was hired. The new employee participated in general hospital orientation. In a rush to get the employee started, she was given a brief introduction to the job. The normal high-volume of requests for information continues over her first three months on the job, but the processing rate slowed dramatically. Complaints came in to the HIM superviosr's manager. During her 90-day probationary interview, the new employee was given a written warning to speed up. She complained that she did not recieve the same training on ROI processing procedures or systems as provided to other staff. She threatened to file a grievance then abruptly quit. A job opening notice is once again posted.

1. Briefly, outline what went wrong in this scenario. Name at least three areas of concern.

2. What roles could job analysis and job description play in a scenario such as this?

3. What training recommendations can you make for this unit to avoid repeating history with the next