Recently, you have received a letter from one of your customers stating that they have identified a problem in the product you have supplied, and they have spent some amount for repairs. The product is no longer in guarantee period, though they still demand you reimburse the amount spent on repairs. However, your investigation revealed that the problem is due to the mishandling of the product by the customer. The best way to respond to the customer is O honour the claim but tactfully point out that your firm is not at fault refuse the claim and point out the customer's mistake honour the claim but do so resentfully refuse the claim but tactfully point out that your firm is not at fault