Recently, your organisation was under contractual obligation to deliver a new product to one of your key customers. The product was the result of a one-off design, and your organisation was fortunate enough to deliver the product on time, but at a financial loss. Your organisation has asked you to initiate and lead a process improvement project to develop a more competitive design-and-production scheme for other potential customers. It is crucial for the organisation to be able to deliver the product on time and within budget