Recipients: Sous C..f@theculinaryworkshop.com.au

Subject: An unhappy experience!

Date: 28th January 20XX

Time: 2.20pm

From: s..y@gmail.com

Dear Sir/Madam,

I would like to bring to your attention regarding our recent visit to your restaurant.

I brought my wife and family to the restaurant to celebrate my 50th Birthday. Half way through the second course I noticed something in my Gratin Potato. On closer inspection, I found it to be a hair.

This then put me off the food. As I looked around the restaurant, I noticed that chefs in the kitchen do not ware any type of hair protection; also the young waiter seemed to be bouncing around with her pony tail flicking from one side to the other. Surely this is not good practice.

When I complained to the waiter about my food, she was not prepared to meet my needs of a refund for both meals which I find very unhelpful, and thought that this would have been a goodwill gesture on your behalf had this been offered to me.

I would like you to respond to this complaint as soon as possible as I and my wife feel that you could have done more to rectify this mistake.

I am not very happy with the service of the outcome of this scenario. Please respond to my e-mail with a possible solution to my request which seems to have been overlooked.

I look forward to hearing from you shortly.

Scenario Email 4:

• The compensation you have suggested for the customer who complained has been approved.
• Now, you need to inform the customer about the compensation.
• Respond to the customer's complaint in a professional manner and advise about the compensation details.
• Ask for feedback from the customer in regards to your solution.