1. Recommend and, in chronological order of importance, at least three planning/recruitment/selection/ or retention strategies discussed in Chapter 7-8 that are meant for any of the following: a. Improve customer satisfaction. b. Increase the efficiency of the customer service function (Ms. Saline encourages you to be as creative in your thinking as possible). c. Increase the tenure of the customer service reps (or decrease the need for them).