Recruitment and Selection

You are in charge of Recruitment and Selection for a large grocery store in Sault Ste. Marie, Ontario. You are a newly-hired HR person, and previously there was no full-time HR staff, and there are no HR records or Human Resource Information System in place.

The store owner wants to open a second location across town. You will need to hire approximately 15 full-time cashiers to ensure that all shifts will be covered.

To start your recruitment project, you will need to develop a recruiting strategy, as well as a selection strategy, that will facilitate a smooth and successful process. In your process, you will need to develop strong recruitment and selection tools to attract and evaluate potential candidates. This may include, but would not be limited to: job analysis, job description and specification, advertising, job ads, interviews, reference checks and/or tests.

Once you have established a process, you will need to execute your recruiting strategy. It will be very important to find quality, dedicated people who can be depended on to show up to every scheduled shift on time.

You will be meeting with the owner to explain how you will hire the right people for these positions. For that meeting, you need to come prepared to communicate and discuss the entire hiring process and timeline, i.e. this report! The owner is relying on you to find the required number of cashiers for the new store! Cashiers are front-line staff that represent the company to the public and good staff can help the business while bad staff will cost the business revenue and profits.

Remember, the owner knows very little about formal HR practices, and your report will have to be a step-by-step outline of ALL the activities from start to finish. Your report should cover off any and all possible questions that the owner could ask you about this process! This includes an estimate of associated costs!

Instructions and suggestions:

It is understandable that you may not be knowledgeable about this field and industry. It is your approach, your thinking, and your ability to be creative and thorough that will be the most important part of this project. Refer to and utilize the concepts discussed in the textbook! Relevant exhibits and references are welcome. Be thorough and explain your reasoning!

Define and outline the entire hiring process which you will use, i.e. what is the step-by-step process from start to finish? How will you generate a list of necessary competencies? What type of competencies will you look for? Core? Functional? Job-specific? For example, how many applicants do you expect? How many will you interview? Where will the interviews take place, and why?

Develop a recruiting strategy that will outline your recruiting method and the recruitment sources used to identify and recruit prospective candidates. Think about employment agencies, internet postings, etc. Discuss any legal issues, effectiveness of various media, costs, etc. Draft the text of the job ad.

Develop a selection tool with a minimum of five specific and original interview questions that will help you screen potential candidates, and your preferred answer/s (point form is acceptable). It is recommended you should a combination of the different types of interview questions (i.e. behavioral). Explain why you chose the particular questions. What other screening methods will you use, or consider using, and why? The questions should be specific to the position and the experience level of the applicants! Not generic, and not basic!!!

Develop an interview process that you will use. What steps will you take to improve the effectiveness of the interviews? Discuss interview techniques, legal considerations, choice of interviewers, location, etc. Based on the information provided to you in the job description, and your personal assessment of the company, industry, and position, what qualities are you looking for in your candidate?

I am looking for evidence that you understand the recruitment and selection process from start to finish, and have put some effort and original thought into this report.

The length of the report is up to you. Treat this as if I am your employer, and you are a new employee in Human Resources. As your employer, I do not tell you how to do a report, or how long it should be. I expect you to provide a quality report, as part of your job.