reduce them. Did that happen?

Gayle

The market conditions were even worse in $2009$ so we couldn't reduce the rates. Then it kind of became the new normal.

Ralph

Sabrina Rinaldini, is breaching the contract the only thing we have to worry about?

We have to comply with all legal obligations and our ethical responsibilities. Just fulfilling our part of the contract isn't enough.

As a service provider, our only obligations to our customers are the ones outlined in the service agreement. If we complied with the contract, we're on solid ground.