Refer back to the QFD for housekeeping services shown in Figure $4-6.$

Which are the two biggest opportunities for improvement, relative to competitors$$ levels of performance?

Note: You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.

check all that apply

Fully stocked roomunanswered

Room serviced right the first timeunanswered

Few if any interruptionsunanswered

Short interruptions when they occurunanswered

Consistent service providedunanswered

Room ready when I arriveunanswered

Room cleaned at my convenienceunanswered

Honor bar billing correct & timelyunanswered

My things should be safe$/$secureunanswered

Which technical feature is most strongly related to the goal of protecting the safety and security of guests$$ possessions?

multiple choice $1$

Defect rate $($random sample$)$

Room cycle time

Possible number of interruptions

Occupied interruptions

Honor bar discrepancy allowance rate

Number of guest room doors open at one time

Housekeeping productivity

Why would room cycle time and defect rate be negatively correlated?

multiple choice $2$

If workers hurry to clean the room faster, they are more likely to make mistakes or to forget process steps.

If workers hurry to clean the room faster, they are less likely to make mistakes or to forget process steps.

Fast workers are more productive than slow workers.

Slow workers make more mistakes than fast workers.

Which technical feature has the strongest associations with the largest number of guest requirements?

multiple choice $3$

Defect rate $($random sample$)$

Room cycle time

Possible number of interruptions

Occupied interruptions

Honor bar discrepancy allowance rate

Number of guest room doors open at one time

Housekeeping productivity