Refer to Chapter 10 of Change: How Organizations Achieve Hard-to-Imagine Results in Uncertain and Volatile Times. Fill in the blank. In the section titled, "Management Is Not Leadership," the authors make this statement: "_____ is about establishing a direction and vision for the future, aligning people around that vision, and then motivating and inspiring them to take action. _____ [same word] mobilizes people to overcome significant barriers, create difficult change, and, in extreme cases, achieve truly astonishing results." Question 20 options: Randomness Management Leadership