Refer to earlier chapters for the functional details of this application. Large delivery companies like UPS and FedEx use highly customized portable hardware devices to enable their drivers to track pickups and deliveries and to inform drivers of routing changes and other events to which they must respond. As a smaller company, On the Spot Courier services doesnt have the luxury of developing and deploying a customized hardware device for its drivers.

Can it deploy similar functionality by having drivers install an app on their smartphones?

What are the pros and cons of this approach as compared with a customized hardware device?

Is this a feasible alternative given the wide variety of phones that drivers might own?

What embedded software on a smartphone will form the apps technology environmment ?