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Refer to JetBlue. JetBlue Airlines founder and CEO David Neeleman and its President Dave Barger speak with every new class of employees as they come

Refer to JetBlue. JetBlue Airlines founder and CEO David Neeleman and its President Dave Barger speak with every new class of employees as they come through JetBlue's structured orientation process. The orientation course is an example of ____ communication. informal formal upward horizontal cluster

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