Refer to the 2013 annual report of JB Hi-Fi Limited on its website, ww.jbhifi.com.au, and answer the following questions: 1. List the subsidiary companies in the JB Hi-Fi Group. 2. What is the value of the group?s sales revenue for the current and previous years? What has been the percentage change in sales revenue for the current year? 3. What is the group?s final profit (after income tax) for the current and previous years? What has been the percentage change in profit (after income tax) for the current year? 4. Compare the percentage change in (2) with the percentage change in (3). What information does this comparison provide? 5. What is the total value of inventories on hand for both current and previous years? What is the percentage change in inventory levels? How does this compare with the percentage change in sales revenue calculated in question (2)? Comment on any differences. 6. Calculate profit margin and inventory turnover, two profitability ratios for 2013.

For personal use only JB Hi-Fi Limited Annual Report 2013 2013 ANNUAL REPORT jbhifi.com.au CORPORATE INFORMATION ABN 80 093 220 136 Financial Summary COMPANY SECRETARY FINANCIAL PERFORMANCE For personal use only Sales EBIT NPAT(ii) Doug Smith 2009 Statutory 2010 Statutory 2011 Normalised(i) 2011 Statutory 2012 Statutory 2013 Statutory Growth $2.33b $2.73b $2.96b $2.96b $3.13b $3.31b 5.8% $142.0m $175.1m $196.0m $162.6m $161.5m $177.8m 10.1% $94.4m $118.7m $134.4m $109.7m $104.6m $116.4m 11.2% Computershare Investor Services Pty Limited Yarra Falls 452 Johnston Street, Abbotsford, Victoria, 3067, Australia Phone: 1300 302 417 (Australia) Phone: +61 3 9415 4136 PRINCIPAL REGISTERED OFFICE IN AUSTRALIA Earnings per share 88.3 cps 109.7 cps 124.7 cps 101.8 cps 105.9 cps 117.7cps 11.1% Total dividend - fully franked 44.0 cps 66.0 cps 77.0 cps 77.0 cps 65.0 cps 72.0cps 10.8% Sales $3.31b $3.31b EBIT $177.8m $3.13 b $196.0m(i) $2.96 b $2.73 b $177.8m $175.1m $162.6m $2.33 b $161.5m $142.0m $1.83 b $102.3m 2008 2009 2010 2011 2012 2013 (ii) NPAT $116.4m 2008 2009 2010 2011 2012 2013 Stores $134.4m(i) $118.7m $116.4m $109.7m 177 168 $104.6m 157 141 $94.4m 123 105 $65.1m 2008 (i) (ii) SHARE REGISTRY 2009 2010 2011 2012 2013 2008 2009 Excludes the Clive Anthonys restructuring charge ($24.7m post tax) announced in March 2011 Prot attributable to the owners of JB Hi-Fi Limited, excludes non-controlling interests JB Hi-Fi Limited ABN 80 093 220 136 2010 2011 2012 Level 4, Ofce Tower 2, Chadstone Place, Chadstone Shopping Centre 1341 Dandenong Road, Chadstone VIC 3148 Phone: +61 3 8530 7333 STORE LOCATIONS(i) Australia VIC Airport West Ballarat Barkly Square Bendigo Brighton Broadmeadows Camberwell Chadstone Chirnside Cranbourne Dandenong Doncaster Epping Plaza Essendon Forest Hill Fountain Gate Frankston Frankston - Bayside Frankston (CA) Geelong Glen Waverley (The Glen) Greensborough Highpoint Holmesglen Hoppers Crossing Knox Malvern Maribyrnong Melb City (Bourke St) Melb City (Elizabeth St, Lonsdale St, Elizabeth St Telco) Mildura Narre Warren Nunawading Plenty Valley Prahran Preston Preston - Northland Ringwood Shepparton South Wharf Southland Springvale Sunshine Thomastown Traralgon Watergardens Waurn Ponds Werribee NSW Albury Artarmon Bankstown Belrose Blacktown Bondi Broadway Caringbah Castle Hill Charlestown Chatswood Chatswood Chase Coffs Harbour Eastgardens Erina Glendale Hornsby Jamisontown Kotara Leichhardt Liverpool Macarthur Square Macquarie Merrylands Miranda Moore Park Mt Druitt Newcastle North Sydney Parramatta Parramatta Centre Penrith Port Macquarie Rouse Hill Shellharbour Sydney City (Galleries Victoria) Sydney City (Pitt St Mall) Sydney City (Strand Arcade) Sydney City (Westeld) Tamworth Top Ryde Tweed City Tuggerah Wagga Wagga Warringah Mall Warrawong Wollongong 2013 (i) JB Hi-Fi unless otherwise stated (current as at 30 June 2013). QLD Brisbane City (Adelaide St) Brisbane City (Albert St) Brisbane City (Queen St) Browns Plains Bundaberg Bundall - Gold Coast Cairns Cairns Stockland Capalaba Carindale Carseldine Chermside Garden City (Westeld) Harvey Bay Helensvale Indooroopilly Ipswich Kawana Kedron Loganholme Mackay Maroochydore Mermaid Waters Morayeld Mt Gravatt Mt Ommaney Oxley Pacic Fair Robina - Gold Coast Rockhampton Strathpine Toowoomba Townsville Townsville Willows WA Armadale Booragon Bunbury Cannington Carousel Claremont Cockburn Joondalup Malaga Mandurah Midland Central Myaree Osborne Park Perth City (enex 100) Perth City (Hay Street Mall) Perth City (Piccadilly Arcade) Rockingham Whitford SA Adelaide City Colonnades Elizabeth Gepps Cross Marion Melrose Park Modbury Munno Parra West Lakes New Zealand Albany Auckland (Queens St) Bayfair Botany Dunedin Hamilton Manukau New Lynn Palmerston North St Lukes Sylvia Park Wellington Westgate TAS Hobart NT Berrimah Casuarina ACT Belconnen Canberra City Fyshwick Tuggeranong Woden Chairman's and Chief Executive Ofcer's Report Dear fellow shareholder, For personal use only We are pleased to report that JB Hi-Fi Limited has delivered a solid result for the year ended 30 June 2013. Sales, prots and dividends were all up on the prior year. This result was driven by a combination of sales growth, improved gross margins and our JB Hi-Fi has a number of key competitive advantages including a unique brand personality, a low cost operating model, highly productive oor space, great people and the ability to adapt its model and innovate to ensure it remains current and relevant to its customers. low cost of doing business, and underpinned by our ongoing JB Hi-Fi is, and has always been, a discount retailer supported focus on customer service. by a low cost model which enables it to offer one of Australia and New Zealand's best value home entertainment and Overview consumer electrical product ranges. JB Hi-Fi Limited achieved sales of $3.31 billion in FY13, with Our high energy, engaging and entertaining retail format ensures total sales growth of 5.8% and comparable sales growth of that the stores are desired destinations for the customer. In -0.6%. We were pleased to see positive sales momentum addition, locating stores in high foot trafc precincts has allowed maintained throughout the second half of FY13, with positive us to both provide convenient access for our customers and comparable sales of 3.2% and total sales growth of 10.3%. to maximise impulse trafc. JB Hi-Fi stores have relatively Gross margin improved 43 bps to 21.5% (FY12: 21.1%). In Australia, the market remained very competitive however we did high sales per square metre when compared to many local competitors and comparable international businesses. not experience the level of unsustainable discounting seen in As always, our motivated, passionate and knowledgeable staff the second half of FY12. In New Zealand, our improved buying members continue to be one of our most important assets. A terms were reinvested in maintaining price leadership. busy and enjoyable working environment means that JB Hi-Fi At 15.1%, our low cost of doing business continues to be a continues to attract and retain high calibre staff. competitive advantage and remains lower than our major listed competitors. Store wages, adjusted for the Fair Work Australia Stores award increase on 1 July 2012, remained at as a percentage of There were 176 JB Hi-Fi stores (Australia: 163, NZ: 13) open sales, demonstrating our ability to actively manage wages in line as at 30 June 2013. During FY13, 13 new JB Hi-Fi stores, all with the market, while remaining focused on customer service. in Australia, were opened and three were closed. We expect The balance sheet continues to grow in strength with relatively low nancial and operating leverage, evidenced by solid xed charges cover of 3.2 times, gearing of 0.6 and interest cover of 17.5 times. In December 2012 we commenced a trial of our \"HOME\" store concept with the initial conversion of four existing stores to JB HI-FI HOME, followed by a further four conversions by the end of FY13. Sales results during the trial period were positive, with strong customer engagement and no negative impact to open 12 new JB Hi-Fi stores in FY14 and maintain our stated target of 214 JB Hi-Fi stores. Eight existing stores were converted to the new JB HI-FI HOME brand in FY13. We continue to both review our existing store portfolio and to apply stringent store selection criteria to potential new sites to ensure that they offer JB Hi-Fi a high level of foot trafc and convenient access for customers. This considered approach to our existing and new store locations means stores should continue to deliver comfortably in excess of their cost of capital. on existing JB Hi-Fi categories. We are excited about the opportunity that the circa $4.6 billion home appliance market presents. The trial stores demonstrated how JB Hi-Fi can integrate the home appliance categories within its existing model while maintaining the unique JB Hi-Fi brand personality. We anticipate converting 10 additional existing stores in FY14 and see the potential for a total of approximately 50 HOME stores over the next three years. The long term opportunity is still to be fully quantied, as this will be dependent on space available in existing stores and the suitability of new store locations. 1 CHAIRMAN'S AND CHIEF EXECUTIVE OFFICER'S REPORT (continued) Total Stores: 177* (JB Aust: 163, CA: 1, JB NZ: 13) JB Hi-Fi promotes environmental sustainability and is committed to reducing the impact that its business has on the Australian and New Zealand environment. For personal use only It remains an integral part of the Board's strategy to encourage innovation and diversication with new products, technology, 2 merchandising formats, advertising and property locations in a controlled and responsible manner. This approach provides 34 opportunities to increase revenue, margin and productivity. 18 Our willingness to innovate has seen JB Hi-Fi: 9 47 48 branch out from destination stores into shopping centres; expand beyond its heritage in Victoria to become a national operator; 13 1 change its product mix to be a market leader in new and emerging technologies; * As at 30 June 2013 Out of Store rene its online capabilities and develop a digital offering; and NZ more recently to expand into the home appliance market via its new HOME stores. JB Hi-Fi has a proud history of delivering on innovation and will continue to invest in people and technology to remain a leader JB Hi-Fi continues to leverage the benets of its bricks and in its sector. mortar locations combined with a strong online presence. It is intended that a new JB Hi-Fi website will be launched in the JB Hi-Fi's workplace giving program, established in 2008 and rst half of FY14, which will enhance the customer experience known as Helping Hands, enables JB Hi-Fi directors, executives through improved search functionality and richer product and employees to donate to registered charitable organisations. information. JB Hi-Fi matches dollar for dollar regular employee contributions through its payroll system, effectively doubling the nancial Online sales grew 29.8% in FY13. The popularity of JB Hi-Fi's benet to our community partners. Workplace giving programs websites also continues to grow with unique visitors increasing have proved to be a very effective way for employers and 24.1% over the previous year to an average of 1.15 million per employees to join together to support the community. Through week. the combined giving of JB Hi-Fi and its employees, we believe JB HI-FI NOW, our digital content delivery platform, allows JB we make a real difference to the charities in the program. This Hi-Fi to stay relevant and engaged with consumers' present year combined contributions exceeded $1.2 million and since its and future content consumption behaviour. During FY13, our inception, JB Hi-Fi and its employees are proud to have raised digital offer was expanded from Music streaming to include more than $4.2 million. eBooks and Video redemption. The Helping Hands program has driven the placement of Our commercial business, while off a relatively small base, grew \"Change for Change\" boxes in all stores across Australia from strongly and was up 68.7% on the prior year. In February we September 2010 and in New Zealand since May 2012. All acquired 51% of Network Neighborhood (a corporate education donations collected are shared evenly amongst the JB Hi-Fi's and IT services provider) and in March 2013 we launched our charity partners. This year over $94,000 has been collected, B2B Telco offer. and since inception the program has raised over $300,000, showing the generosity of customers and employees. Board, Corporate Governance and Management Approach The relationship between the Board and management is strong and remains engaging and constructive. The Board rmly The Board recognises the importance of governance, believes that equity participation through JB Hi-Fi's employee environmental and social matters to our shareholders, option plan maintains a strong alignment with shareholders and suppliers and customers and continually reviews and monitors is a critical tool in attracting new management, retaining existing developments in these areas which are relevant to JB Hi-Fi. The management and rewarding performance. Board is committed to ensuring that our business is conducted ethically and in accordance with high standards of corporate governance. 2 5 Dividends In FY14 we expect: The Board has declared that JB Hi-Fi will pay a nal dividend of 22.0 cents per share fully franked on 6 September 2013. This to open 12 new JB Hi-Fi stores, with four opening in the rst half; will bring total dividends for the year ended 30 June 2013 to For personal use only 72.0 cents per share fully franked, up 10.8% over the prior year. one of these stores already converted in July 2013; and The payout ratio has been maintained at circa 60% to enable us to continue to grow through investments in both the new store rollout program, including an expansion of the JB HI-FI HOME to convert 10 existing stores to the \"HOME\" concept, with total sales to increase by between 6% and 8% on the prior year. footprint, and our digital and online strategies. Outlook We see good growth opportunities ahead with a strong line up The key success drivers of JB Hi-Fi continue to be having the biggest range and the lowest prices, supported by talented and enthusiastic staff. Your Board and management team remain committed to maintaining this. of new products planned for the rst half of FY14, growth from our new store roll out program and Commercial business, and We look forward to another successful year in FY14. the expansion of the home appliance categories. New stores continue to perform well as our focus on high foot trafc locations ensures maximum exposure and convenience for customers. JB Hi-Fi continues to evolve and innovate, ensuring it not only remains relevant to its existing customers but also gains new sales opportunities for both now and the Greg Richards Terry Smart future. Our recent entry into the home appliance market has Chairman Chief Executive Ofcer shown early success, with these new categories integrating Melbourne, seamlessly into its existing model and maintaining the unique 30 August 2013 JB Hi-Fi brand personality. 3 Annual Report For personal use only for the nancial year ended 30 June 2013 4 Page Governance, environmental and social statements 5 Directors' report 14 Operating and nancial review 19 Remuneration report 27 Auditor's independence declaration 52 Independent auditor's report 53 Directors' declaration 55 Statement of prot or loss 56 Statement of prot or loss and other comprehensive income 57 Balance sheet 58 Statement of changes in equity 59 Statement of cash ows 60 Notes to the nancial statements 61 Additional securities exchange information 102 JB Hi-Fi Limited ABN 80 093 220 136 GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS JB Hi-Fi Limited (\"the Company\" or \"JB Hi-Fi\") recognises the importance of Governance, Environmental and Social matters to our shareholders, suppliers and customers. The Board continually reviews and monitors developments in corporate governance which For personal use only are relevant to the Group (being the consolidated entity, consisting of the Company and the entities it controls). GOVERNANCE STATEMENT The directors and management of JB Hi-Fi are committed to ensuring that the Company's business is conducted ethically and in accordance with high standards of corporate governance. The Board believes that JB Hi-Fi's policies and practices comply in all material respects with the ASX Corporate Governance Council Principles and Recommendations (the \"ASX Recommendations\"). The Board believes that it has been compliant with the spirit of the principles contained in the ASX Recommendations during the 2013 nancial year. In view of the size of the Board, the Board has determined not to establish a Nominations Committee. The Board has retained this responsibility. Further detail is set out in the section of this Governance Statement entitled \"Nominations Committee\". THE BOARD Role The primary role of the Board is to protect and enhance long-term shareholder value. The Board is accountable to shareholders for the performance of the Company and it directs and monitors the business and affairs of the Company on behalf of shareholders. The Board's responsibilities include the corporate governance of the Company, overseeing the business and affairs of the Company, communicating with the Company's shareholders and the community, evaluating the performance of executives, ensuring that appropriate procedures are in place so that the Company's business is conducted in an honest, open and ethical manner and the establishment of a formal and transparent procedure for the selection, appointment and review of Board directors. The Chief Executive Ofcer, who is accountable to the Board, is responsible for managing, directing and promoting the protable operation and development of JB Hi-Fi. A copy of the Board Charter can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. Composition / Selection and appointment of directors The Board seeks to ensure that the combination of its members provides an appropriate range of experience, skills, diversity, knowledge and perspective to enable it to carry out its obligations and responsibilities. In reviewing the Board's composition and in assessing nominations for the appointment of non-executive directors, the Board uses its own internal resources to identify candidates for appointment as directors. External resources may also be used if suitable candidates are not identied. The Board believes that having a range of different skills, backgrounds, experience and gender ensures a diversity of viewpoints which facilitate effective governance and decision making. The Board considers that its current composition, together with that of its committees, enable it and those committees to add value to the Company and to operate effectively. The Board regularly reviews its composition. JB Hi-Fi maintains a majority of non-executive directors on its Board. The Board currently comprises seven directors, comprising ve non-executive directors, including the Chairman, and two executive directors (being the Chief Executive Ofcer and the Chief Financial Ofcer). Apart from the Chief Executive Ofcer, directors are subject to shareholder re-election by rotation at least every three years. A copy of the procedure for the selection and appointment of directors can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. Details of the directors as at the date of this report, including their experience, expertise and term of ofce are set out in the Directors' Report. 5 GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS (continued) Independence The Board regards directors as independent directors if they: do not have a material relationship with the Company other than solely as a result of being a director; are independent of management; and do not have any business or other relationship that could For personal use only compromise the independent exercise of their judgement and their ability to act in the best interests of the Company. 6 JB Hi-Fi considers that each of the directors is independent with the exception of: Terry Smart: the Chief Executive Ofcer; Richard Murray: the Chief Financial Ofcer; and Richard Uechtritz: Richard was the Chief Executive Ofcer of the Company until May 2010. Richard is also a consultant to the Company. If a conict of interest arises, the director concerned does not receive the relevant Board papers and is not present at the meeting whilst the item is considered. Directors must keep the Board advised, on an ongoing basis, of any interests that could potentially conict with those of the Company. Directors are required to promptly disclose to the Board interests in contracts, other directorships or ofces held, possible related party transactions and sales or purchases of the Company's shares. Board meetings The Board meets regularly, dependent on business requirements. Prior to any meeting, the Directors receive all necessary Board papers. As well as holding regular Board meetings, the Board sets aside time to meet to comprehensively review business plans and the strategy of the Group. Access to information and independent advice Each director has the right of access to all relevant Company information and to the Company's executives. Subject to prior consultation with the Chairman, each director may seek independent professional advice at the Company's expense. Pursuant to a deed executed by each director and the Company, a director also has the right to have access to all documents which have been presented at Board meetings or made available in relation to their position as director for a term of 7 years after ceasing to be a director or such longer period as is necessary to determine relevant legal proceedings that commenced during this term. BOARD COMMITTEES Details of the Committees established by the Board are set out below. Audit and Risk Management Committee The Board has established an Audit and Risk Management Committee. The Audit and Risk Management Committee is charged primarily with assisting the Board in its: (a) oversight of the reliability and integrity of the Company's nancial management, nancial reporting and disclosure, and related non-nancial reporting and disclosure practices; (b) oversight of the independence, performance, appointment and removal of the external auditor; and (c) review of the Company's policies on risk oversight and management, and in discharging its responsibility to satisfy itself that a sound system of risk management and internal control has been implemented to manage the material risks affecting the Company's business, including compliance with all applicable laws. A copy of the Audit and Risk Management Committee Charter can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. During the 2013 nancial year, the Audit and Risk Management Committee comprised the following non-executive directors all of whom were independent with relevant nancial, commercial and risk management experience, including an independent chairman who is not the chairman of the Board: Beth Laughton: Ongoing member and Chairman of Committee; James King: Ongoing member of Committee; and Gary Levin: Ongoing member of Committee. For personal use only Details of the background and experience of each of the non-executive directors are outlined in the Directors' Report. The Audit and Risk Management Committee meets regularly. Details of the meetings held and members' attendance during the 2013 nancial year are listed in the Directors' Report. Directors who are not members of the Audit and Risk Management Committee may attend any Audit and Risk Management Committee meeting. Remuneration Committee The Board has established a Remuneration Committee. The Remuneration Committee is charged primarily with reviewing and making recommendations to the Board regarding the remuneration and appointment of senior executive ofcers and non-executive directors and the policies for remuneration and compensation programs of the Company generally. A copy of the Remuneration Committee Charter can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. During the year ended 30 June 2013, the Remuneration Committee comprised the following directors: Greg Richards: Ongoing member and Chairman of Committee; Gary Levin: Ongoing member of Committee; and James King: Ongoing member of Committee. The Remuneration Committee meets as required. Details of the meetings held and members' attendance during the 2013 nancial year are listed in the Directors' Report. Directors who are not members of the Remuneration Committee may attend a Remuneration Committee meeting at the invitation of the Chairman when considered appropriate. Nominations Committee In view of its size, the Board has decided not to establish a Nominations Committee. The Board itself is responsible for the selection and appointment practices of the Company. The Board is charged with, in part, selecting, appointing and regularly evaluating the performance of, and planning for the succession of, the Chief Executive Ofcer; establishing formal and transparent procedures for the selection and appointment of new directors to the Board; regularly reviewing the succession plans in place for Board membership to ensure that an appropriate balance of skills, experience and expertise is maintained; and instituting internal procedures for evaluating Board performance and the performance of individual directors and Board Committees. A copy of the Board Charter and the Board's policy for the appointment of directors can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. CODE OF CONDUCT JB Hi-Fi acknowledges the need for directors, executives and employees to observe the highest ethical standards of corporate behaviour. JB Hi-Fi has adopted a Code of Conduct to provide directors, executives and employees with guidance on what the Company deems to be acceptable behaviour. The key elements of the Code are: As a company: (a) respecting every employee's dignity, rights and freedoms; (b) providing a working environment that is safe, challenging and rewarding; (c) recognising the achievements of each of our employees; (d) respecting customers', suppliers' and employees' personal and sensitive information; (e) reinforcing JB Hi-Fi's commitment to the highest standards in business and professional ethics; and (f) obeying the law. 7 GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS (continued) As employees: (a) treating customers, the public and fellow employees with honesty, courtesy and respect; (b) respecting and safeguarding the property of customers, JB Hi-Fi and fellow workers; (c) maintaining condentiality of all customers', JB Hi-Fi's and other parties' information gained through our work; (d) performing our duties, as best we can, taking into account our skills, experience, qualications and position; (e) doing our jobs in a safe, responsible and effective manner; (f) ensuring our personal For personal use only business and nancial interests do not conict with our duty to JB Hi-Fi; (g) working within JB Hi-Fi's policies and rules; and (h) obeying the law. The Company has developed appropriate policies and guidelines to assist employees in applying the Code in practice. A copy of the Code of Conduct can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. DIVERSITY JB Hi-Fi recognises the importance of diversity and values the competitive advantage that is gained from a diverse workforce at all levels of the organisation. The Company has a Diversity Policy which is available on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. The Diversity Policy states that JB Hi-Fi appreciates that the different perspectives arising from diversity encourage an innovative, responsive, productive and competitive business and create value for our customers and shareholders. JB Hi-Fi's objective is that Board appointments, employment and advancement decisions are based on merit, qualications and competence, and that employment opportunities shall not be inuenced, affected or limited by discrimination. JB Hi-Fi believes that no barrier should therefore exist that prevents this from occurring. Gender diversity As at 30 June 2013 the proportion of women engaged by JB Hi-Fi was as follows: Board: 14% being 1 of 7 directors (2012: 14%) Senior management/executive (excluding executive directors): 5% being 1 of 20 employees (2012: 9.5%) Group: 40% being 2,798 of 6,941 employees (2012: 40%) In March 2012 the Board set measurable objectives in relation to gender diversity and adopted a strategy to achieve these objectives. These diversity objectives and progress towards achieving them are set out in the table below: June 2013 June 2012 To improve the percentage of female to male commissioned sales staff over each of the next 3 years 43% 41% To improve the percentage of female to male store managers over the next 3 years 11% 11% To improve the percentage of female to male regional managers over the next 3 years 0% 0% To increase the percentage of female senior managers over the next 3 years 5% 9.5% Objective set in March 2012 The Board has established action plans for achieving the objectives set out above and identied and designated responsibility for each objective to executives and key stakeholders. One of the challenges faced by the Group in terms of diversity is the relatively low level of turnover in positions such as regional and senior management roles. The vast majority of these positions are occupied by long serving male employees of the Group, which is why the Board believes 3 year targets are realistic in terms of achieving the desired improvements. The Board considers progress towards achieving these long term objectives is on track and in line with the targets identied for the 3 year time periods. Actions taken to date include: development of systems to enable regular reporting and assessment of progress towards the adopted gender diversity objectives; a detailed review of employee pay to consider whether any gender based disparity exists. Based upon the results of this review the Company is satised that there is no disparity in pay between male and female staff; 8 further development of part time and exible work practices, with specic focus on return to work from maternity leave; appointment of females into roles traditionally lled by male staff, such as car sound sales, hi- sales, inventory planners, buyers, and IT; a reorganisation of the managerial structure within stores to achieve future strategic operational goals which JB Hi-Fi believes will also, in time, result in an increase in the number of female store managers and ultimately regional managers; and For personal use only ensuring that female participation in leadership development programs is at least equivalent to the proportion of female employees at that level in the organisation. SHAREHOLDINGS OF DIRECTORS AND EMPLOYEES Directors' current shareholdings are detailed in the Directors' Report and are updated by notication to the ASX as required. The Board has approved and adopted a Securities Trading Policy for dealing in securities. Subject to certain specic and limited exceptions, directors and key employees may only trade in JB Hi-Fi shares and any other JB Hi-Fi securities during designated Trading Windows. These four week Trading Windows follow the release of JB Hi-Fi's Final Results (August/September), Interim Results (February/March) and the Annual General Meeting (October/November). Any transaction conducted by directors in shares of the Company is notied to the ASX. A copy of the Securities Trading Policy can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. INTEGRITY OF REPORTING The Company has put in place controls designed to safeguard the Company's interests and to ensure the integrity of its reporting. These controls aim to ensure that the Company complies with all regulatory requirements and community standards. In accordance with the Corporations Act and the ASX Recommendations, the Chief Executive Ofcer and Chief Financial Ofcer have stated in writing to the Board that, in their opinion: (a) (b) (c) the nancial records of the consolidated entity (consisting of the Company and the entities it controlled for the nancial year ended 30 June 2013) for the nancial year have been properly maintained in accordance with section 286 of the Corporations Act; the nancial statements for the nancial year and the notes required by the accounting standards give a true and fair view of the consolidated entity's nancial position and performance and comply with the accounting standards; and the statements in (a) and (b) above are founded on a sound system of risk management and internal control which is operating effectively in all material respects in relation to nancial reporting risks. The Company's nancial statements are subject to an annual audit by an independent, professional auditor who also reviews the Company's half yearly nancial statements. The Audit and Risk Management Committee oversees this process on behalf of the Board. The external audit rm was most recently appointed in 2002. The audit engagement partner is rotated every ve years. Information on procedures for the selection and appointment of the external auditor, and for the rotation of external audit engagement partners can be found in the Charter of the Audit and Risk Management Committee on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. CONTINUOUS DISCLOSURE The Company seeks to provide relevant and timely information to its shareholders and is committed to fullling its continuous disclosure obligations. The Board has approved a Continuous Disclosure Policy to ensure that the procedures for identifying and disclosing material price sensitive information in accordance with the Corporations Act and ASX Listing Rules are clearly articulated. This policy sets out the obligations of employees in respect of that information. The Chief Executive Ofcer, in consultation with the Chairman where appropriate, is responsible for communication with the ASX. A copy of the Continuous Disclosure Policy can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. 9 GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS (continued) SHAREHOLDER COMMUNICATIONS For personal use only The Company's website www.jbhi.com.au (\"Corporate\" section) currently carries the following information for shareholders: all market announcements and related information which are posted immediately after release to the ASX; details relating to the Company's directors and executives; and Board and Board Committee charters and other corporate governance documents. A copy of the Company's Shareholder Communication Policy can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. The Company requests that the external auditor attends its Annual General Meeting and is available to answer shareholder questions about the conduct of the audit and the preparation and content of the auditor's report. RISK IDENTIFICATION AND MANAGEMENT The Board has delegated to the Audit and Risk Management Committee responsibility for overseeing the implementation of policies and procedures aimed at ensuring that the Company conducts its operations in a manner that manages risk to protect its people, the environment, Company assets and reputation. JB Hi-Fi's policy is to consider the balance of risk and reward, as far as practicable, in order to optimise the returns gained from its business activities and to meet the expectations of its shareholders. Risk identication and management is a key focus of the executive and management teams but in order to ensure there is a systematic process and regular review, the Company also has a dedicated risk management team. Management has designed and implemented a risk management and internal control system to manage the Company's material risks. Management has reported to the Board that: the risk management and internal control systems designed to manage the material business risks of the consolidated entity (consisting of the Company and the entities it controlled for the nancial year ended 30 June 2013) are operating effectively in all material respects based on the risk management framework adopted by the consolidated entity; and subsequent to 30 June 2013, no changes or other matters have arisen that would have a material effect on the operation of the risk management and internal control systems of the consolidated entity. A copy of the Company's Risk Management Policy can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. BOARD AND EXECUTIVE PERFORMANCE JB Hi-Fi monitors and evaluates the performance of its Board, its Board Committees, individual directors, and executives in order to fairly review and actively encourage enhanced Board and management effectiveness. A description of the process for the evaluation of the Board, its Committees, individual directors and executives can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections. Evaluation of the Board, Board Committees, individual directors and executives has been conducted in respect of the 2013 nancial year in accordance with this process. DIRECTORS' FEES AND EXECUTIVE REMUNERATION Directors' fees The details of remuneration paid to each non-executive director during the nancial year and the principles behind the setting of such remuneration are included in the Remuneration Report. Executive remuneration The Board believes that executive remuneration should be fair and reasonable, structured effectively to motivate and retain valued executives, and designed to produce value for shareholders. At JB Hi-Fi, remuneration of executives is evaluated against comparative positions in similar companies and comprises: (a) xed remuneration; and (b) variable remuneration consisting of: (i) short-term incentives (annual bonus based on specied individual and Group performance targets and qualitative measures as agreed with the executive); and (ii) long-term incentives (options under the Company's share option plans). 10 The amount of remuneration, both monetary and non-monetary, for the executives who had authority and responsibility for planning, directing and controlling the activities of the Company during the year are included in the Remuneration Report. The Group's share option plans, including the details of performance hurdles for share options granted to executives, are For personal use only summarised in the Remuneration Report. ENVIRONMENTAL STATEMENT JB Hi-Fi promotes environmental sustainability. JB Hi-Fi's Code of Conduct, which can be found on the Company's website at www.jbhi.com.au via the \"Corporate\" and \"Governance\" sections, states: \"All employees are responsible for maintaining and protecting the environment. Employees should, therefore, always consider the impact of their activities on the environment and the local community, including the way in which waste is disposed, chemicals are used and stored and natural resources utilised\". The Group is committed to reducing the impact its business has on the Australian and New Zealand environments, and has implemented several initiatives to help achieve this, as outlined below. Carbon Disclosure Project JB Hi-Fi responds annually to the Carbon Disclosure Project (CDP). The CDP is a not-for-prot organisation that collates and reports company environmental actions to external users such as investors and other corporations. JB Hi-Fi has systems in place to ensure it is reporting and monitoring energy consumption and greenhouse gas emissions. In addition, JB Hi-Fi seeks to identify opportunities and implement solutions to reduce energy consumption and greenhouse gas emissions whilst maintaining its low cost of doing business. Smarter Choice Program Since January 2012, JB Hi-Fi has participated in the Smarter Choice program in conjunction with the Victorian State Government. This program is designed to educate our employees on how to best advise customers about the energy efciency of televisions. This has been positively supported by Company employees with associated targets being exceeded. Australian Packaging Covenant JB Hi-Fi is a signatory to the Australian Packaging Covenant. This is a voluntary program involving both Government and industry to ensure the environmental impact from packaging is reduced, measured and understood. JB Hi-Fi is committed to the principles of the Australian Packaging Covenant and in 2011 submitted a ve year action plan designed to reduce the impact of packaging on the environment. Since joining the Australian Packaging Covenant in 2007, JB Hi-Fi has received positive assessments on all annual achievement targets. Mobile Muster Mobile Muster is an initiative of the Australian Mobile Telecommunications Association introduced to facilitate mobile phone recycling. JB Hi-Fi has implemented this voluntary initiative in all stores since 2010 where consumers can take postage-paid envelopes to return used mobile phones as they update to new models. Cartridges 4 Planet Ark JB Hi-Fi launched Cartridges 4 Planet Ark in stores in 2010. This program enables consumers to drop used printer cartridges at JB Hi-Fi stores, where they are collected and returned for recycling and remanufacturing, ensuring landll is avoided. Product Efciency Minimum Energy Performance Standards require retailers to ensure that products for sale in Australia and New Zealand have energy efciency labels. JB Hi-Fi and its suppliers have worked together to meet these standards and ensure products have the labelling required to assist customers to make decisions about energy efciency. 11 GOVERNANCE, ENVIRONMENTAL AND SOCIAL STATEMENTS (continued) Store recycling initiatives JB Hi-Fi stores are equipped to recycle waste where possible. All stores have paper and cardboard recycling bins. Used printer For personal use only toner cartridges are recycled. E-Waste The Product Stewardship (Televisions and Computers) Regulations 2011 came into effect in November 2011. This regulation ensures that there is a nationally consistent approach towards the collection and recycling of end of life televisions and computers. JB Hi-Fi supports the scheme and will provide customers and employees with communication on recycling options at the appropriate time. Support Ofce The JB Hi-Fi Support Ofce is located in an environmentally friendly \"ve star energy rated\" ofce building. SOCIAL STATEMENT JB Hi-Fi recognises the importance of social responsibility to our shareholders, employees, suppliers and customers. As one of Australia and New Zealand's leading retailers JB Hi-Fi is committed to understanding how JB Hi-Fi can work with its staff, customers and suppliers to ensure that it gives back to the community. JB Hi-Fi's Workplace Giving Program - \"Helping Hands\" Established in 2008, Helping Hands is JB Hi-Fi's workplace giving program. Through this program, JB Hi-Fi directors, executives and employees are able to donate to registered charitable organisations. JB Hi-Fi matches dollar for dollar regular employee contributions through its payroll system, effectively doubling the nancial benet to our community partners. Workplace giving programs have proved to be a very effective way for employers and employees to join together to support the community. JB Hi-Fi works with The Australian Charities Fund (ACF) in Australia and the Payroll Giving Foundation in New Zealand to develop and maintain the program and in doing so contributes to the Company's vision of seeing signicant social impact through employers and community organisations working together. Through the combined giving of the Company and its employees, JB Hi-Fi believes it makes a real difference to the charities in the program. Helping Hands - Australia Since inception, program participation has grown to over 2,430 employees or approximately 37% of total JB Hi-Fi Australia staff, each making weekly contributions. This year combined contributions exceeded $1,150,000 and since its inception, the Company and its employees are proud to have raised more than $4,150,000. The current charity partners are Bush Heritage Australia, Inspire Foundation, Medicins Sans Frontieres (Doctors Without Borders), Sunrise Children's Village (Cambodia), The Song Room, RedKite, Fred Hollows Foundation, Oxfam and the Australian Animal Welfare League. Helping Hands - New Zealand The Helping Hands program was launched in New Zealand in May 2012. The Company's charity partners in New Zealand are ShelterBox, Kenzies Gift, Forest and Bird, Youthline and Plunket. Participation after only 14 months has exceeded expectations, already achieving participation of over 20% of total JB Hi-Fi New Zealand staff and contributions exceeding $45,000. Australian Charities Fund Award JB Hi-Fi was awarded the Organisational Engagement Award by the Australian Charities Fund in 2012. This award recognises excellence in engagement strategies across all levels of an organisation with regard to workplace giving. 12 \"Change for Change\" - Donation Boxes in our Stores The Helping Hands program has driven the placement of \"Change for Change\" boxes in all stores across Australia from September 2010 and in New Zealand since May 2012. These boxes have been placed at point of sale locations to encourage donations from our customers. All donations collected are shared evenly amongst the Company's charity partners. This year over $94,000 has been For personal use only collected, and since inception the program has raised over $300,000, showing the generosity of customers and employees. \"Employer Leadership Initiative\" - Founding Partner Part of JB Hi-Fi's commitment to growing workplace giving in Australia and New Zealand is the Company's belief that it is one of the most cost effective and efcient ways for community organisations to grow sustainable revenue. In Australia, the Company is a founding partner of the ACF's \"Employer Leadership Initiative\" (ELI) that was launched in October 2010. ELI is a group of ten major Australian organisations that have a shared commitment to creating greater levels of social impact through 'engaged employee giving'. Members of the ELI have demonstrated best practice in engaging with their employees around community issues and are committed to leading the growth of the sector with ACF. As a founding partner, JB Hi-Fi seeks to play its part in encouraging a sustainable, diverse and robust not-for-prot sector. To further support the growth of workplace giving in New Zealand, JB Hi-Fi is working with the Payroll Giving Foundation to communicate the benets of implementing such a program and grow workplace giving in New Zealand. This initiative has been communicated through local media and engaging with other corporate entities. 13 DIRECTORS' REPORT DIRECTORS' REPORT The directors of JB Hi-Fi Limited (\"the Company\") submit herewith the annual nancial report of the consolidated entity consisting of the Company and the entities it controlled (\"the Group\") for the nancial year ended 30 June 2013. In order to comply with the For personal use only provisions of the Corporations Act 2001, the Directors' Report as follows: The names and particulars of the directors of the Company during or since the end of the nancial year are: Name Particulars Mr Greg Richards Chairman Non-Executive Director B.Ec (Hons) Greg was appointed to the Board in December 2007 and was appointed Chairman of the Board in June 2012. Greg is a member and Chairman of the Remuneration Committee and was Chairman of the Audit and Risk Management Committee from February 2010 until May 2012. Prior to joining the Board, Greg had over 25 years experience in the investment banking industry. Most recently he was with Goldman Sachs JBWere for over 19 years where he was an equity partner for 17 years, working primarily in equity capital markets. Greg is also currently a consultant to Onsite Rental Group and involved in a voluntary capacity with several not-for-prot entities. Mr James King Non-Executive Director B.Comm, FAICD James has over 30 years board and management experience with major companies in Australia and internationally. He was previously with Foster's Group Limited as Managing Director Carlton & United Breweries and Managing Director Foster's Asia. Prior to joining Fosters, he spent six years in Hong Kong as President of Kraft Foods (Asia Pacic). He is currently a non-executive director of Navitas Ltd, Trust Company Ltd and Pacic Brands Ltd. James is also past Chairman of Juvenile Diabetes Research Foundation (Victoria) and on the Council of Xavier College. James is a Fellow of the Australian Institute of Company Directors. James was appointed to the Board in October 2003 and was Chairman from March 2006 until September 2007. James is a member of the Audit and Risk Management Committee and the Remuneration Committee. Ms Beth Laughton Non-Executive Director B.Ec, FAICD, FCA After qualifying as a Chartered Accountant, Beth spent over 25 years in corporate nance, providing mergers and acquisition advice and arranging equity funding. For 12 years her primary focus was on information technology, telecommunications, business process outsourcing, and speciality retail, including online retailing. She is also a non-executive director and member of the Audit Committee of the ASX listed Australand Property Group companies, Chair of the Audit & Risk Management Committee and non-executive director of CRC Care Pty Ltd and a member of the Defence SA Advisory Board and its Audit & Risk Management Committee. She was a non-executive director and Chairman of the Audit Committee of Sydney Ferries from 2004 to 2010. Beth was appointed to the Board in May 2011 and is Chairman of the Audit and Risk Management Committee. Mr Gary Levin Non-Executive Director B.Comm, LLB Gary has over 25 years experience on the boards of public and private companies in the retail, investment and renewable energy elds in both executive and non-executive roles. He is currently on the board of a number of private investment companies. Gary holds a Bachelor of Commerce and Bachelor of Laws from the University of New South Wales and is a member of the New South Wales Bar Association and the Australian Institute of Company Directors. Gary has been a director and member of the Audit and Risk Management Committee of JB Hi-Fi since November 2000 and is also a member of the Remuneration Committee. Mr Richard Uechtritz Non-Executive Director Richard has over 20 years experience in retailing. He was co-founder of Australia's two leading photo chains, Rabbit Photo and Smiths Kodak Express. He was also a director of Kodak (Australasia) Pty Ltd. Richard led the management buy-in of JB Hi-Fi in July 2000 and was CEO and Managing Director until his resignation from these positions in May 2010. Richard rejoined the Board in April 2011 as a non-executive director. He currently acts as a consultant to the Group and is also a non-executive director of Seven Group Holdings Limited. 14 Terry has over 20 years experience in retailing and was a former director and General Mr Richard Murray Chief Financial Ofcer and Executive Director B.Comm, Grad.Dip. Applied Finance & Investment, CA Richard is a Chartered Accountant with almost 20 years experience in nance and For personal use only Mr Terry Smart Chief Executive Ofcer and Executive Director Manager of Kodak's retail operations. Terry joined the management buy-in of JB Hi-Fi in July 2000 as Operations and Finance Director and was appointed CEO in May 2010. accounting. Richard joined JB Hi-Fi as Chief Financial Ofcer in 2003 and took the business through the IPO (Initial Public Offer) process. Richard was appointed to the Board in June 2012 and was also Company Secretary prior to this date. Each of the aforementioned directors held ofce for the whole nancial year and since the end of the nancial year. Company Secretary Particulars Mr Doug Smith BA (Hons). Admitted to legal practice in Victoria and England & Wales. Doug was appointed Company Secretary in June 2012. Doug joined JB Hi-Fi as General Counsel in September 2010 and has almost 20 years' legal experience in-house and in private practice. Directorships of other listed companies Directorships of other listed companies held by directors in the 3 years immediately before the end of the nancial year are as follows: Name Company Period of Directorship James King Navitas Limited Since November 2004 Beth Laughton Richard Uechtritz Trust Company Limited Since February 2007 Pacic Brands Limited Since September 2009 Australand Holdings Limited, Australand Property Limited, Since May 2012 Australand Investments Pty Ltd Seven Group Holdings Limited Since June 2010 Principal activity The Group's principal activity in the course of the nancial year was the retailing of home consumer products from stand alone destination sites, shopping centre locations and its online stores. The Group offers a wide range of leading brands with particular focus on consumer electronics and software including music, games and movies. There have been no signicant changes in the principal activity of the Group during the nancial year. Operating and Financial Review The Operating and Financial Review, which forms part of this Directors' Report, is presented separately on pages 19 to 26. Changes in state of affairs In February 2013, the Group acquired a 51% interest in the Victorian based \"Network Neighborhood\" business which provides information technology and consulting services and hardware sales to the education and commercial sectors. In June 2013, the Group renewed its term debt and overdraft facilities. Further detail on these matters is included in the Operating and Financial Review. Subsequent events There have been no matters or circumstances occurring subsequent to the end of the nancial year, that have signicantly affected, or may signicantly affect, the operations of the Group, the results of those operations, or the state of affairs of the Group in future nancial years. 15 DIRECTORS' REPORT (continued) Future developments Information regarding likely developments in the operations of the Group in future nancial years is set out in the Operating and For personal use only Financial Review and elsewhere in the Annual Report. Environmental regulations The Group is not involved in any activities that have a marked inuence on the environment within its area of operation. As such, the directors are not aware of any material issues affecting the Group or its compliance with the relevant environmental agencies or regulatory authorities. Dividends In respect of the nancial year ended 30 June 2012, as detailed in the Directors' Report for that nancial year, an interim dividend of 49.0 cents per share and a nal dividend of 16.0 cents per share, both franked to 100% at the 30% corporate income tax rate, were paid to the holders of fully paid ordinary shares on 9 March 2012 and 7 September 2012 respectively. In respect of the nancial year ended 30 June 2013, an interim dividend of 50.0 cents per share was paid to the holders of fully paid ordinary shares on 8 March 2013 and the directors have declared the payment of a nal dividend of 22.0 cents per share, to be paid to the holders of fully paid ordinary shares on 6 September 2013. Both dividends are franked to 100% at the 30% corporate income tax rate. The total dividend for the nancial year of 72.0 cents per share represents a payout ratio of just over 60% of the full year earnings. Indemnication of ofcers and auditors As provided under the Constitution, the Company indemnies current and former directors and ofcers for any loss arising from any claim by reason of any wrongful act committed by them in their capacity as a director or ofcer (subject to certain exclusions as required by law). During the nancial year, the Company has paid premiums in respect of contracts insuring the directors and ofcers against any liability of this nature. In accordance with normal commercial practices, under the terms of the insurance contracts, the nature of the liabilities insured against and the amount of the premiums paid are condential. The Company has not otherwise, during or since the end of the nancial year, except to the extent permitted by law, indemnied or agreed to indemnify an ofcer or auditor of the Company or of any related body corporate against a liability incurred as such an ofcer or auditor. Directors' meetings The following table sets out the number of directors' meetings (including meetings of committees of directors) held during the nancial year and the number of meetings attended by the members of the Board or the relevant committee. During the nancial year, 15 Board meetings, 5 Remuneration Committee meetings and 7 Audit and Risk Management Committee meetings were held. Board of Directors Directors Held Attended Remuneration Committee Held Attended Audit and Risk Management Committee Held Attended G. Richards 15 15 5 5 - - J. King 15 15 5 5 7 6 B. Laughton 15 15 - - 7 7 G. Levin 15 15 5 5 7 7 R. Uechtritz 15 14 - - - - T. Smart 15 15 - - - - R. Murray 15 15 - - - - 16 Directors' shareholdings The following table sets out each director's relevant interest in shares, debentures, and rights or options in shares or debentures of the Company or a related body corporate as at the date of this Report. For personal use only Fully paid ordinary shares Directors Indirect number Total Direct number Indirect number Total 3,000 20,000 23,000 - - - 32,258 - 32,258 - - - 500 - 500 - - - 30,000 - 30,000 - - - - - - 248,507 - 248,507 1,001,031 - 1,001,031 829,983 - 829,983 117,500 750 118,250 361,597 - 361,597 G. Richards J. King B. Laughton G. Levin R. Uechtritz T. Smart(i) R. Murray(i) (i) Executive share options Direct number Excludes any options that may be granted by the Board in August 2013. The issue of any such options to T. Smart and R. Murray, the executive directors of the Company, is also subject to shareholder approval at the Company's Annual General Meeting in October 2013. Remuneration Report The Remuneration Report, which forms part of this Directors' Report, is presented separately on pages 27 to 51. Proceedings on behalf of the Company The directors are not aware of any persons applying for leave under s.237 of the Corporations Act 2001 to bring, or intervene in, proceedings on behalf of the Company. Non-audit services For a Group of the size and complexity of JB Hi-Fi, it can be in the interests of the Group to engage the services of its external auditor to assist in a range of related projects. The directors are aware of the issues relating to auditor independence and have in place policies and procedures to address actual, potential and perceived conicts in relation to the provision of non-audit related services by its external auditor. In the 2013 nancial year the Company engaged its auditor to carry out a review of its IT systems. The fee for this work was $25,000. The directors are satised that the provision of these non-audit services during the year by the auditor (or by another person or rm on the auditor's behalf) is compatible with the general standard of independence for auditors imposed by the Corporations Act 2001. Based on advice received from the Audit and Risk Management Committee, the directors are of the opinion that the services as disclosed in note 9 to the nancial statements do not compromise the auditor's independence, for the following reasons: all non-audit services have been reviewed and approved to ensure that they do not impact the integrity and objectivity of the auditor; and none of the services undermine the general principles relating to auditor independence as set out in the Code of Conduct APES 110 Code of Ethics for Professional Accountants issued by the Australian Professional & Ethical Standards Board, including reviewing or auditing the auditor's own work, acting in a management or decision-making capacity for the Company, acting as advocate for the Company or jointly sharing economic risks and rewards. Details of amounts paid or payable to the auditor for non-audit services provided during the year by the auditor are outlined in note 9 to the nancial statements. 17 DIRECTORS' REPORT (continued) Auditor's independence declaration The auditor's independence declaration is included on page 52 of the Annual Report. For personal use only Rounding off of amounts The Company is a company of the kind referred to in ASIC Class Order 98/100, dated 10 July 1998, and in accordance with that Class Order amounts in the Directors' Report and nancial report are rounded off to the nearest thousand dollars, unless otherwise indicated. Signed in accordance with a resolution of the directors made pursuant to s.298(2) of the Corporations Act 2001. On behalf of the directors Greg Richards Terry Smart Chairman Chief Executive Ofcer Melbourne, 12 August 2013 18 OPERATING AND FINANCIAL REVIEW OPERATING AND FINANCIAL REVIEW OVERVIEW OF OPERATIONS For personal use only The Group sells consumer electronics products including televisions, audio equipment, computers, cameras, telecommunications products and services, software (CDs, DVDs, Blu-ray discs and games), musical instruments, whitegoods, cooking products, small appliances, digital content (music, books and video) and information technology and consulting services, in Australia and New Zealand. The Group holds signicant market-share in many of its product categories. The Group's sales are primarily from its branded retail store network. Sales are also generated from the Group's branded online stores, its commercial and education business and its JB HI-FI NOW digital content platform. Further detail is set out below. As at 30 June 2013 the Group operated the following businesses: \"JB Hi-Fi\" - 168 physical stores and an online store; \"JB Hi-Fi Home\" - launched in November 2012 with 8 stores as at 30 June 2013 and an online store; \"Clive Anthonys\" - 1 store; \"JB HI-FI NOW\" - online digital content platform; and \"JB Hi-Fi Commercial & Education\" (including \"Network Neighborhood\") - selling products and services to the commercial and education sectors. This business also includes insurance replacements. FINANCIAL PERFORMANCE - HIGHLIGHTS FY13 Total Sales FY12 Mvt $3,308.40m $3,127.79m +5.8% Gross Margin 21.5% 21.1% +43 bps Cost of Doing Business (\"CODB\") 15.1% 14.9% +18 bps $177.75m $161.46m +10.1% Earnings Before Interest and Tax (\"EBIT\") EBIT Margin 5.4% 5.2% +21 bps Net Prot After Tax (\"NPAT\")1 $116.38m $104.64m +11.2% Earnings per share (\"EPS\") 117.7 cps 105.9 cps +11.1% 72.0 cps 65.0 cps +10.8% Total dividend - fully franked2 1 Prot attributable to owners of JB Hi-Fi Limited, excludes 49% of the prots of Network Neighborhood, which is 51% owned by the Company. 2 The nal FY2013 dividend is 22.0 cents per share and represents a payout ratio of just over 60% of 2HY13 earnings, to be paid on 6th September 2013 (record date 23rd August 2013). SALES PERFORMANCE Total sales were up 5.8% to $3,308.40 million (2012: $3,127.79 million) and comparable sales growth was -0.6% (Australia: -0.5%, New Zealand: -5.5%). In the second half of the nancial year, total sales growth was 10.3% with comparable sales growth of 3.2%, up from -3.5% in the rst half. 1 Signicant factors in the sales performance were as follows: Australia1 Sales grew by 6.3%, to $3,140.81 million, as a result primarily of the opening of new stores, the maturing of stores opened in previous years, and the growth of the Commercial & Education and Online businesses. Positive momentum in the second half of FY2013 with comparable sales up 3.5% on the second half of FY2012 (-3.4% in rst half FY2013). Total sales growth in the second half of FY2013 was 10.9% (2.8% in rst half FY2013). By value, sales were split between hardware at 78.5% and software at 21.5% (FY2012: 76.5%/23.5%). Hardware is dened as all sales excluding music, movies and games software categories. 1 Comparable sales exclude Clive Anthonys (1 store as at 30 June 2013) 19 OPERATING AND FINANCIAL REVIEW (continued) Hardware sales were up 9% for the nancial year with comparable sales up 2.2%. The visual category, while down on a comparable sales basis by 11.9% for the nancial year, showed improvement in the second half being down 3.6% on the second half of FY2012. For pe