Refer to the UPS Case at the end of Chapter $13$ in Organizational Behavior. This case describes the difficulty that Carol Tome had when attempting to change the $$how things have always been done$$ type of organizational culture when she took over as CEO at UPS. This can be very difficult and as such, will likely result in conflict.

Then, read the following article, Carol Tome on becoming CEO of USP: $$This was my calling$,$ linked below for your convenience.

Assignment Resources:

Carol Tome on becoming CEO of USP: $$This was my calling$.$

Decide what the root problems are in this case and then provide a course of action for UPS to take