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1. What are some of the misconceptions about services? How would you explain why these are misconceptions?

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2. What are the characteristics of services that make scheduling them difficult? How would you resolve these issues?

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3. Explain why waiting lines form. What can be done to prevent them from forming? Discuss the benefits and disadvantages of these actions.

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4.The waiting line decisions that are made are influenced by the associated economics. Discuss and illustrate the economic trade-offs when performing a waiting line analysis.