REFERENCE:

https://docs.google.com/document/d/1mvEy1nyse-y7Mjgx3JGgKrnLZ_I8mCyA/edit?usp=sharing&ouid=105423988695249371782&rtpof=true&sd=true

https://docs.google.com/document/d/1mvEy1nyse-y7Mjgx3JGgKrnLZ_I8mCyA/edit?usp=sharing&ouid=105423988695249371782&rtpof=true&sd=true

I. Answer the Two questions: see comments for wordings

1. Is it truly necessary to use or adopt technology in order to use or adopt customer relationship management (CRM) strategy or system? What if your business is a small one? How will it incorporate CRM into your business operations?

• Cite reference to support your claims
• Provide an introduction, body, example and conclusion in answering the question
• explain thoroughly
• Provide reference in the end
• SEE COMMMENTS FOR WORDINGS

2. How can customer relationship management (CRM) help improve customer experience, and how does customer satisfaction effect customer experience?

• Cite reference to support your claims
• Provide an introduction, body, example and conclusion in answering the question
• explain thoroughly
• Provide reference in the end
• SEE COMMMENTS FOR WORDINGS