Reference: https://www.hipdf.com/download-file?share_id=1uwUAAXBzbbCBSbgulv8YA

1. What barriers to effective communication do you detect in this case?

2. Is anyone "wrong" in this situation? By what other means could Randell have requested the information from Tom Ballard? What do you think of Tom Ballard's reaction? Why?

3. While communicating information vertically up or down the organization does not present a major problem, why is horizontal and diagonal communication more difficult to attain? What would you recommend that the management of Omega Airlines do to remedy this situation? How would your recommendations improve communication in the organization?

4. Focus your discussion on the following questions:

Why did perceptions differ across members? What factors could account for these differences?

Many people don't perform very well with this quiz. Why? What other factors beyond selective perception can adversely affect performance?