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reference: http://www.cbc.ca/news/world/united-airlines-passenger-walks-away-with-10-000-voucher-1.4590801 When viewing the article, How does this correlate to revenue management? What relevance does it have when considering return on investments for customer

reference: http://www.cbc.ca/news/world/united-airlines-passenger-walks-away-with-10-000-voucher-1.4590801

  1. When viewing the article, How does this correlate to revenue management?
  2. What relevance does it have when considering return on investments for customer service
  3. What revenue management concepts are learnt?

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