References

Akhtar, N., Siddiqi, U.I., Akhtar, M.N., Usman, M. and Ahmad, W. (2020), "Modeling attitude ambivalence and behavioral outcomes from hotel reviews", International Journal of Contemporary Hospitality Management, 32 (9), pp. 2831-2855. Bigne, E., Chatzipanagiotou, K. and Ruiz, C., (2020). Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited. Journal of Business Research, 115, pp.403-416. Carnoy, J., (2020). 5 Ways Social Media Has Transformed Tourism Marketing. [Online] Entrepreneur. Available at: [Accessed 19 August 2020]. Carr, C. and Hayes, R., (2015). Social Media: Defining, Developing, and Divining. Atlantic Journal of Communication, 23(1), pp.46-65. Fotis, J. N. (2015) The Use of social media and its impact on consumer behaviour: the context of holiday travel. Doctorate Thesis. Bournemouth University. Gavilan, D., Avello, M., and Martinez-Navarro, G. (2018). The influence of online ratings and reviews on hotel booking consideration. Tourism Management, 66, pp 53-61. Hajli, N., Sims, J., Zadeh, A. and Richard, M., (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, pp.133-141. Kemp, S. (2019). We Are Social, Digital in 2016. Available at: http://wearesocial.com/uk/special-reports/digital-in-2016 > [Accessed 18 February 2020] Kotler, P. & Keller, K.L (2012). A Framework for Marketing Management. (5th ed.) Prentice-Hall. Kumar, A., Bezawada, R., Rishika, R., Janakiraman, R. and Kannan, P. K. (2016). From social to sale: The effects of firm-generated content in social media on customer behaviour. Journal of Marketing, 80(1), pp 7-25. Li, H., Zhang, Z., Meng, F. and Janakiraman, R. (2017). Is peer evaluation of consumer online reviews socially embedded?-An examination combining reviewer's social network and social identity. International Journal of Hospitality Management, 67, pp 143-153. Mir, I. A. and Rehman, K. U. (2013). Factors Affecting Consumer Attitudes and Intentions toward User-Generated Product Content on YouTube. Management & Marketing Challenges for the Knowledge Society, 8(4), pp 637-654. Moro, S., & Rita, P. (2018). Brand strategies in social media in hospitality and tourism. International Journal of Contemporary Hospitality Management, 30(1), 343-364. Mudambi, S.M. and Schuff, D. (2010) What Makes a Helpful Review? A Study of Customer Reviews on Amazon. com. MIS Quarterly, 34, 185-200. Nam, K., Baker, J., Ahmad, N. and Goo, J. (2020). Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation. Decision Support Systems, 129, p 113168. Orabi, M., Mouheb, D., Al Aghbari, Z. and Kamel, I. (2020). Detection of Bots in Social Media: A Systematic Review. Information Processing & Management, 57(4), p 102250. Ozuem, W. and Bowen, G. (2016), Competitive Social Media Marketing Strategies. Regent's University London, UK. Prasad, S., Gupta, I. C. & Totala, N. K. (2017). Social media usage, electronic word of mouth and purchase-decision involvement. Asia-Pacific Journal of Business Administration, 9(2) pp 134-145 Rasool M, G. (2015). Consumer's Behaviour and Effectiveness of Social Media. Global Journal of Management and Business Research, 14(8). Saiphoo, A. N., & Vahedi, Z. (2019). A meta-analytic review of the relationship between social media use and body image disturbance. Computers in Human Behavior, 101, 259-275. Salem, T.M. and Twining-Ward, LD (2018). The Voice of Travelers: Leveraging User-Generated Content for Tourism Development 2018. Washington: World Bank Group. Available at: http://documents.worldbank.org/curated/en/656581537536830430/The-Voice-of-Travelers-Leveraging-User-Generated-Content-for-Tourism-Development-2018 (accessed 19 February 2020). Srinivas, S. and Rajendran, S. (2019). Topic-based knowledge mining of online student reviews for strategic planning in universities. Computers & Industrial Engineering, 128, pp 974-984. Srivastava, M. and Rai, A. K. (2015). Evidence on customer loyalty relationships: An appraisal. Marketing Review, 15(1), pp 83-115. Tafveez, M. (2017). Role of social media in tourism: A literature review. International Journal for Research in Applied Science and Engineering Technology 5 (11) pp.633-63. Tsai, J. M., Hung, S. W. and Yang, T. T. (2020). In pursuit of goodwill? The cross-level effects of social enterprise consumer behaviours. Journal of Business Research, 109, pp 350-361. UNWTO. (2013). UNWTO World Tourism Barometer 2013. Retrieved from http://tourlib.net/wto/UNWTO_Barometer_2013_05.pdf Varkaris, E. and Neuhofer, B. (2017) "The influence of social media on the consumers' hotel decision journey", Journal of Hospitality and Tourism Technology, 8 (1), pp. 101-118. Zhang, H., Zhao, L. and Gupta, S. (2018). The role of online product recommendations on customer decision making and loyalty in social shopping communities. International Journal of Information Management, 38(1), pp 150-166. Zimmer, F., Scheibe, K. and Stock, W. G. (2018). A model for information behaviour research on social live streaming services (SLSSs). In International Conference on Social Computing and Social Media (pp. 429-448). Zivkovic, R., Gajic, J. and Brdar, I. (2014). The Impact of Social Media on Tourism, Singidunum Journal of Applied Sciences Supplement, pp758 761 https://www.smartinsights.com/social-media-marketing/social-media-strategy/new-global-social-media-research/

Question

There are a number of mistakes included in the reference list to accompany the literature review you have been provided with above. Identify at least 5 of the mistakes and indicate how you would correct these by showing how you would list the literature resource or the issue correctly in the reference list if it was done to conform to the IMM Graduate School reference list requirements. It is important that you structure your answer as follows: First mistake: Incorrect reference list item: What is wrong with it (described): Corrected reference list item (as it should have been listed): First mistake: Second mistake: Incorrect reference list item: What is wrong with it (described): Corrected reference list item (as it should have been listed): Repeat the above structure until you have mentioned and described all the 5 issues.