Referencing this list Employees be provided education, resources, and encouragement, Policies and procedures be examined for needless restrictions on the ability of employees to serve customers, an atmosphere of trust be fostered rather than resentment and punishment for failure, Information be shared freely rather than closely guarded as a source of control and power, Workers feel their efforts are desired and needed for the success of the organization, Managers be given the required support and training to adopt a "hands-off" leader- ship style. Employees be trained in the amount of latitude they are allowed to take. Formulating decision rules and providing role-playing scenarios are excellent ways of teaching employees. How can empowerment relate to improving quality of your products/services