Reflect for a moment about a time when you needed to give or received "difficult feedback". It could have happened at work or at school, even in a family scenario. Using this example as a mini "case example" - comment on how the recommended actions in the HRP article could have helped improve the evolution and outcome of this "case example" from your past. If you can't identify such a moment, then take an example from another source (current events, colleagues, friends etc)