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Reflect on a recent, enjoyable guest experience OR on a disappointing guest experience: What were the significant events, the moments of truth, during each experience?

Reflect on a recent, enjoyable guest experience OR on a disappointing guest experience:

  1. What were the significant events, the moments of truth, during each experience?
  2. How did they contribute to your enjoyment or disappointment?
  3. How do they relate to you managing the guest experience as a future leader in hospitality organizations?

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Recent Enjoyable Guest Experience Significant Events 1 Warm Welcome The guest was greeted with a friendly smile and a warm welcome at the entrance creating a positive first impression 2 Efficient Chec... blur-text-image

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