Reflect on an organizational change you have experienced (e.g., introduction of a new process, introduction of new software or equipment that employees needed to learn how to use, a change in physical locations, a change in leadership, a change in products/services, a change in the organization's structure, etc.). Were any elements of Kotter's Change Model employed by leadership when this change was implemented? Which elements of Kotter's Change Model should leaders have used to improve the experience among those impacted by this change