Reflecting on how I have made presentations, my overall process aligns very much with the process provided in Figure 16.1. Still, I put less effort into outlining the process than this displays. The mistake of not doing the planning process is the downfall of most creations. During this course, I have learned a lot about effective communication, and one point that I have taken away and haven't done in the past is the planning of the questions that may arise. In the past, I have been told to believe I am providing all the information needed; what question could be asked? With that being said, this course has given me the ability to stop before the completion of the position and address the probability of questions being asked and what questions may be posed. This newfound skill has helped me feel more prepared for promotion in the future, and it adds to the quality of my work