Reflection:

Step 1: Review the Key Learning Concepts from Sessions 5 to 9.

Key learning:

Session 5: Motivation and Morale

• Explain the content, context, and process theories of motivation.
• Relate attribution theory to workplace motivation issues.
• Apply theories of motivation to improve employee morale in the workplace.

Session 6: Workplace Communication

• Communicate with the four persuasive elements
• Conduct audience analysis to avoid the curse of knowledge.
• Communicate with the Success Model
• Describe the importance of the feedback with Johari Window
• Provide feedback
• Conduct a difficult conversation
• Analyze the impact of communication flow and network on organizational culture and employee satisfaction
• Identify the challenges of cross-cultural communication
• Communicate with the strategic communication model.

Session 7: Decision-Making

1.Analyze the pros and cons of three different approaches to the individual decision-making process including:

• Rational
• Bounded rationality
• Intuitive model

2. Analyze the pros and cons of five different approaches to the organizational decision-making process including:

Evidence-Based

Carnegie Model

Incremental Decision Process Model

Garbage Can Model

Contingency Decision-making Framework

3. Identify judgmental heuristics in the decision-making process

4. Develop an action plan when escalating commitments appear in your organization.

Session 8: Conflict, Power, and Politics

• Explain how conflict, power, and politics evolve in an organization.
• Analyze and propose strategies to resolve the intragroup and intergroup conflict.
• Use power and politics tactics ethically.

Session 9: Organizational Culture and Ethical Values

• Analyze the elements of organizational culture in a healthcare organization
• Examine how organizational structure and culture impact individual behavior and organizational effectiveness in healthcare industries.
• Develop a management action plan to foster a constructive culture in a healthcare organization.
• Identify the factors affecting our ethical behaviors
• Investigate the issues and practices of ethics in the context of healthcare organizations
• Identify personal responsibilities and specific behavior required for a healthcare professional.

Step 2: Write down three specific Key Learning Concepts you have learned from these sessions

Step 3: Identify one specific challenging organizational practice/scenario relevant to the three Key Learning Concepts you identified in Step 2.

Step 4: Specifically describe the challenging organizational scenario/practice you are facing.Your descriptions must include detailed information that answers questions about who, what, where, when, why, and how.

Step 5: Write up your insights and opinions on these challenging organizational scenarios from your self-reflection as well as any change you might consider taking in the near future.