_____________ reflects concrete actions, such as "employees are treated with respect" and "employees are treated fairly." Question 16 options: Unfair treatment Fair treatment Bias treatment None of the above Question 17 (1 point) Training costs - exit interviews, administrative function, separation or severance pay. Question 17 options: True False Question 18 (1 point) Progressive penalties: A system of progressive penalties, ranging from verbal or written warnings, to suspension from the job, to dismissal, aimed at effectively disciplining employees. Question 18 options: True False Question 19 (1 point) Employee Engagement : _______________________ Question 19 options: Refers to the fairness and justice of the outcome of a decision. The emotional and intellectual involvement of employees in their work, such as intensity, focus, and involvement in the job and the organization. Termination of an individual's employment with an organization None of the above Question 20 (1 point) Mandatory retirement has been abolished in Canada and retirement is now viewed as voluntary turnover. Question 20 options: True False