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Regarding the Case: Jaguar Cars Drives Toward Competency-Based Pay:How Jaguar Cars changed employees' attitudes about customer service and performance evaluation 1) What was the reason

Regarding the Case: "Jaguar Cars Drives Toward Competency-Based Pay:How Jaguar Cars changed employees' attitudes about customer service and performance evaluation"

1) What was the reason that Jaguar decided to change their pay strategy? What were their goals?

2) What competencies did Jaguar choose, and why those specific ones?

3) How did those competencies connect to performance evaluation at Jaguar?

4) regarding the "Putting it to work" and "Results" parts, explain Jaguar's approach.

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