Regency Cleaners offers cleaning services to walk-in customers at its retail location in University Mall and to commercial organizations, such as Brions Grill Restaurant, which is located in the same retail center. Some of the cleaning services offered by Regency Cleaners are the typical dry cleaning services for clothing, such as mens suits and womens dresses, but also for wedding gowns and household items such as curtains and bed coverings. Regency Cleaners also provides laundering services and specialty services such as clothing repair, leather cleaning, and shoe repair, to name a few.

Partial Description of the Sales/Collection Process:

The sales cycle begins when a customer enters the store with their clothing and other items to be serviced. A cashier records the order directly into the cash register, which is connected to the ERP system, and places the customer items in a canvas bag to be sent to an off-site cleaning facility. The cashier prints two copies of the service order report. One copy of the service order report is provided to the customer. The second copy is attached to the bag containing the customer items which are sent to the cleaning facility for cleaning. As the items on the order are cleaned and/or serviced, the cleaning specialist packages the items from the order together. Depending on the variety of services ordered, the order can have multiple packages. When the ordered services are complete, the packages along with the service order report are returned to the retail store to await customer pickup. When the customer picks up the items, a cashier uses the cash register to prepare three copies of a delivery receipt. One copy of the delivery receipt is filed in the store filing cabinet along with the service order report by order number. Another copy of the delivery slip is provided to the customer as a receipt. The remaining copy is forwarded to the bookkeeper who files it in her office.

Required: Prepare a document flowchart of the preceding partial process using a computer graphics software program. It cannot be hand-drawn. Upload a PDF copy of the flowchart to the assignment link on Blackboard. Five points will be deducted if the upload is not a PDF file.