Regier Insurance Company Case Angela Reid, purchasing manager with Regier Insurance Company, in London Ontario was evaluating a proposal submitted from Owen Sitter, from Stephen Printing. Owen was proposing that Stephen Printing take responsibility for managing all forms and printed materials inventory for the Regier Automobile Club. Angela could see the advantages of outsourcing management of printed materials, but she remained concerned that this arrangement would not provide the service that clients and employees had come to expect. It was Thursday, June 2, and Owen was expecting a response from Angela on Tuesday, June 17, during a meeting scheduled for that afternoon. REGIER INSURANCE COMPANY The Regier Insurance Company was a large, publicly held, personal lines property and casualty insurer. Founded in 1948, it had $73.5 billion in total assets. The Regier Automobile Club (RAC) was a division of Regier Insurance Company. That provided roadside assistance services to its clients 24 hours a day, 365 days