Reid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the companys balanced scorecard.

Answer is not complete. Learning & Growth X Internal Business Process Customer Item Employee absenteeism rate Financial Ex. 1. Sales from new customers x 2. 0 3. 4. X 5. X 6. 7. X 8. X 9. Customer defection rate Average fuel cost per sales dollar Average number of workplace accidents per employee Delivery cycle time Average training hours per employee Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement "Your employees treated me courteously." Return on assets Percent of customers that strongly agree with the statement "Your company has a superior commitment to product safety." Number of modular product designs Lost sales due to out-of-stock merchandise Pounds of waste produced Number of customer referrals Residual income Average mentorship hours per employee 10. > 11. X 12. 13. 14 15. 16