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Relevant processes ( at least 2 processes ) External entities Relevant Data stores ( minimum 2 data stores ) Relevant input & output data flows

Relevant processes (at least 2 processes)
External entities
Relevant Data stores (minimum 2 data stores)
Relevant input & output data flows
Followed proper rules
Draw the Level 0 DFD (Data Flow Diagram) from this senior:
Customer Service Gap: In the current digital era, response times, individualized care, and problem-solving
efficiency are frequently problematic areas for customer service in telecom firms. Omantel might face
comparable difficulties as many major telecom firms do. Proposed Solution: Putting in place an Integrated
Customer Relations (CRM) System. By centralizing consumer data, this system would enable effective and
individualized customer support. Features like data analytics for individualized service offers, Al-powered
chatbots for quick responses, and a single platform where customer support agents can access all
pertinent client data are a few examples of what it might include. This solution would increase efficiency
by streamlining the business's service procedures and enhancing customer satisfaction. Network
Maintenance Gap: Ensuring the efficiency and dependability of a large-scale telecommunication network
through maintenance presents a big challenge. Inefficiencies or network breakdowns might result in lost
income and unhappy customers. Proposed Solution: A sophisticated system for monitoring networks. In
order to, anticipate and stop network problems, this system would make use of machine learning
algorithms and real-time data analytics. It might have functions like remote troubleshooting, predictive
maintenance scheduling, and automated notifications for possible problems. Omantel can guarantee
excellent network performance and dependability by proactively managing network issues, which is
essential for both operational efficiency and customer pleasure. Both these proposed solutions leverage
modern information systems and technology to address current gaps in Omantel's processes. They are
intended to provide a more stable and customer-focused operational model and raise the general caliber
of services rendered by the business. Although putting these processes into place would cost money up
front, there would probably be long-term savings, improved client loyalty, and a positive impact on the
company's reputation.
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