Question
Reliability is an element of the concept of availability. Reliability is a measure of how long a service, component, or configuration item performs its agreed
Reliability is an element of the concept of availability. Reliability is a measure of how long a service, component, or configuration item performs its agreed function without interruption. One measure used to describe reliability is the mean time between service incidents (MTBSI). When calculating MTBSI, the time between service incidents is the time from when the configuration item or IT service fails until it next fails. A food truck locator service that is supposed to operate 24 hours per day, 7 days per week had an incident of downtime that begain at 10:18 AM on a Thursday, and the service was restored at 2:33 PM later on that day. Then the service operated fine for 7 weeks after that, failing on the following Wednesday at 4:28 PM. What is the time between service incidents calculated from this information? * Note that you are not calculating a mean time between service indicents here. You are calculating a single time between service incidents. Show your work here in Part 1. Report your answer in hours, rounded to two decimal places. You will also report the numerical value you calculate in the next question (Part 2) for automated grading.
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