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Renewal Resorts, Inc. operates health spas in Key West, Florida; Phoenix, Arizona; and Carmel, California. The Key West spa was the company's first and opened

Renewal Resorts, Inc. operates health spas in Key West, Florida; Phoenix, Arizona; and Carmel, California. The Key West spa was the company's first and opened in 1996. The Phoenix spa opened in 2006, and the Carmel spa opened in 2015. Renewal Resorts currently evaluates divisional managers based on return on investment (ROI), but the company is considering changing their performance evaluation system to an EVA approach. Data for 2019 are as follows: table 1

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