rephrase When conflicts occur, I believe it is important to deal with them in a timely and positive manner. To start, I engage in active listening to gain a comprehensive understanding of the underlying causes and different viewpoints of all individuals involved. My goal is to encourage a discussion that focuses on finding solutions. I will emphasize the importance of common goals and finding resolutions that benefit everyone involved. If it becomes necessary, I am not hesitant to pursue mediation or engage higher management in order to guarantee fair and equitable results