Report Assessment Task 3
For this assessment, you are to interview your assessor and gather the required data to review the implementation of your operational plan.To perform this task satisfactorily, you must be prepared, as your assessor will only provide you with answers to questions asked.
In performing this task, you should:
Consider your operational plan developed in Assessment 1
Identify the type of information required to determine the effectiveness of each strategy
Assess the profitability and productivity outcomes of each strategy
Identify areas of underperformance
Identify improvements that are appropriate to ensure the viability of the operational plan
Once you have gathered this information, you are to provide a written report that:
comments on the effectiveness of the plans implementation
reviews the financial outcome (in terms of viability, profitability and productivity) of each strategy
outlines the areas of underperformance, along with recommendations for improvements
includes an amended version of your operational plan, with the changes highlighted
outlines in detail how the changes will be implemented
Assessment Summary
You are to submit the following
Part A: The detailed report as outlined above
operation plan plan as Below
Nagkharawan Subannajuy SITCH002442 BSBMGT517 BSBMGT517 - Assessment 1 Operational Plan Objective/Strategy Action/Activity Resources Who When (vision, mission, (production, inventory, HR, capital, (persons (timeline to KPIs (performance distribution, maintenance, involved in implement Budget standards of each strategy.) customer service,) equipment,) the strategy) strategy strategy) STRATEGY 1 Assign duties to the Kitchen 1.HR Manager Hire space at $30,000 Venue booked before designers for create designer and expo starting the last day of booking To build fine kitchen design outlays. cabinet 2.Kitchen at 20th 15th December 2019 cabinet designs using maker. Designer. December different materials Send designs to the within 1 month to be factory for making the All raw materials 3.cabinet 2019 sourced from ethical ready for an upcoming cabinets Sales people to Book maker. Have the suppliers at lowest exhibition. Book a stall at a good venue and kitchen possible costs, within a location in the exhibition advertising 4Marketing models ready week. manager. by 10th Meet with departments to | Money to December. Ensure advertising is plan advertising buy raw 5.Manageme attractive and catchy to strategies (on line & at materials and nt. All adverting get new customers the exhibition pay for campaigns, interested in the booking of pamphlet, company stalls. coupons etc. be ready by Everything is done Suppliers of 15th within the budget. raw December. materials.Nagkharawan Subannajuy SITCH002442 BSBMGT517 Objective/Strategy Action/Activity (production, inventory, Resources Who When (Vision, mission, distribution, maintenance, (HR, capital (persons (timeline to KPIs (performance standards of each strategy,) involved in implement Budget customer service,) equipment, the strategy) strategy) strategy) STRATEGY 2 Training needs analysis HR Trainer 1.HR Set training $3000 Meeting room and and training (leadership and Manager room starting Professional trainer Supporting people to WHS, ethical/legal Professional at 21 th booked before the last perform via training training). trainer 2.Sale December day of booking 15th and performance Manager 2019. December 2019 management providing training for Course all staff into the 3.Marketing Have the Percentage completion preferred service training technique and style for manager Training of performance plans Policy and course and and performance the business. 5.Manageme Professional -marketing skills Procedure nt trainer ready management process. -selling skills HR Staff to by 15th Numbers of coaching -communication skills Book 6. IT December sessions completed. -customer service meeting room | Manager Numbers of Regular coaching and Professional operational-related using new products: trainer hire training programs fittings, materials, completed. equipment -using new machinery: Projector Everything is done outputs, operation, Money for within the budget. efficiency set meeting Strategic goals training included in induction program. -estimating and pricing Nagkharawan Subannajuy SITCH002442 BSBMGT517 Objective/Strategy Action/Activity Who When (production, inventory, Resources KPIs (performance (vision, mission, distribution, maintenance. HR, capital, (persons (timeline to Budget standards of each strategy,) customer service,) equipment, involved in implement the strategy) strategy) strategy) -building and production techniques Engage workers with strategic goals of business and support professional development in line with strategic goals. (Targets to be set by individual managers) Management engagement with employees to achieve greater buy-in of organizational goals.Objective/Strategy Action/Activity Who When vision, mission, (production, inventory, Resources (HR, capital, (persons timeline to KPIs (performance standards of each strategy,) distribution, maintenance, involved in implement Budget customer service,) equipment, the strategy) strategy) strategy) STRATEGY 3 Engaging with Surveys 1.HR Research $500 Completion of customers through Report Manager within 15 market/marketing market research and marketing, research December research analyzing competitors. and personalized Marketing 2.Sale service. Data Manager Completion of customer surveys. Conduct quarterly Supplier Data | 3.Marketing surveys on customer manager. Completion of reports satisfaction to identify marketing 5.Manageme opportunities * Evaluation of market nt. and marketing data to Percentage of brand determine marketing 6. IT recognition in sought- opportunities Manager after categories in periodic customer Building reputation for surveys. quality products and quality customer Percentage of service: customers with positive view of Audit of supplier organizational quality. responsiveness, Regular contact innovation, quality, with suppliers. ethics, safety. Fulfil resourcing and distribution Number of customer needs in complaints Nagkharawan Subannajuy SITCH002442 BSBMGT517 5 Objective/Strategy Action/Activity Who (production, inventory, Resources When (persons (timeline to KPIs (performance (vision, mission, distribution, maintenance, (HR, capital, involved in implemen Budget standards of each strategy,) customer service,) equipment, the strategy) strategy) strategy) accordance with Number of returned policies and items. procedures. Maintenance of enterprise resource management (ERP), point of sale (POS) and customer relationship management (CRM) systems.Nagkharawan Subannajuy SITCH002442 BSBMGT517 6 Objective/Strategy Action/Activity Resources Who When (vision, mission, (production, inventory, HR, capital (persons (timeline to KPIs (performance strategy.. equipment,) involved in Budget standards of each distribution, maintenance, implement customer service,) he strategy strategy) strategy) STRATEGY 4 Implement e- Web designer 1. Web Within 2 Web Redevelopment must commerce strategy designer weeks for designer be completed on time Redevelop website and Manages the Marketing Design $30000 and within budget acquire physical organization team 2. IT resources website and Manager within 1 Software redevelop website Clear web month to be $45000 and acquire site interface 3.Marketing ready for an physical resources Manage upcoming Online exhibition Handles customer 4.HR ecommerce aspect service (live Manager of the business chat) Responsible for installing and maintenance of computer software and hardware for the organization Manages logistics and supply chain software, Web servers, e- commerce software and POS (point of sale) systems Nagkharawan Subannajuy SITCH002442 BSBMGT517 7 Objective/Strategy Action/Activity Who When (production, inventory, Resources (timeline to KPIs (performance (Vision, mission, distribution, maintenance, (HR, capital, (persons involved in implement Budget standards of each strategy. customer service, equipment, the strategy) strategy) strategy) achieve profit targets Only online promotions
