REPORT EXECUTIVE SUMMARY INTERNAL STRATEGIC NEEDS, GOALS AND OBJECTIVES - (DISCUSS BRIEFLY ) Purpose of your report (to revise and update strategies and processes to manage communications and information flow within the organisation. engage and motivate the senior management team to embrace your proposed changes. ) BODY ADDRESS ORGANISATIONAL NEEDS FOR COMMUNICATION , AS PER SCENARIO ? FOR EXAMPLE ADDRESS ISSUES: (FIND SOLUTIONS )- Ensure Communication, Consultation, Implementation of Policies & Procedures, Providing Training lack of an overarching approach to information management that helps to promote common understanding of team goals and organisational values and to build strategic relationships slow responses to internal and external customer needs- Solutions e.g :Policies & procedures to address customer needs in a timely, effective and consistent manner) Provide Training to Customer service employees slow and ineffective communication of and implementation of ideas for improved processes- ineffective or no use of modern communication technologies and social platforms- . inadequate consultation, resulting in risks to compliance (particularly WHS consultation requirements) and too little bottom-up information flow from employees to management - this results in poor organisational take-up of improvement ideas identified by teams and individuals at lower levels of the organisation and by customer-facing managers and employees inconsistent application by managers of grievance procedures posing a risk to employee relations- ( Solution e.g- Develop grievance procedure & provide training to Mers) poor sense of employee engagement, empowerment and accountability for work performance poor general awareness of (and therefore poor support of) organisational goals, ethics, values. EXTERNAL REGULATORY OR LEGAL REQUIREMENTS , SUCH AS FOR WHS CONSULTATION , ANTI- DISCRIMINATION OR INDUSTRIAL RELATIONS briefly discuss relevant legislation.(WHS, Fair Work, Anti discrimination laws) business ethics requirements. DISCUSS BUSINESS ETHICS REQUIREMENTS ? (JKL S IMULATED BUSINESS DOC- CODE OF ETHICS ) For example: tolerance of diversity equity transparency. YOUR PROPOSED APPROACH TO COMMUNICATIONS AND CONSULTATION TO MEET ORGANIZATIONAL NEEDS: explain your draft communications strategy, organisational policies and procedures, and how such communications systems and policies can support a coordinated approach to developing effective work relationships. Discuss Briefly the Communications Functions (4) Discuss Evaluation of the Communication Strategy- Feedback- Relate to above Solutions you have provided- Communication plan, Consultation; Training Discuss Effectiveness of Policies & Procedures (How they support Org goals or solve the issues)- Relate to Legislative requirements- Discuss your Grievance procedures Policy framework - determinants of Quality
