report for the Managing Director which addresses the issues he has raised. The report will also be
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Question:
report for the Managing Director which addresses the issues he has raised. The report will also be reviewed by the non-executive directors, who are not familiar with how the claims department operates. Your report should: analyse the likely impact of a 10% cut in claims costs, covering indemnity spend, internal and external costs; conclude with your recommendations the steps that could be taken to control costs whilst improving customer retention
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