Required information

Skip to question

Watch the video below all the way through, then answer the questions that follow.

Access the text alternative for Unifying Principles of Quality. Will open in a new tab or window. Internet connection required.

Total quality management: $($Choose all that apply$)$

Check All That Apply

is managed proactively.

is managed proactively.

involves only production processes.

involves only production processes.

focuses on the customer.

focuses on the customer.

ensures on$-$time delivery.