! Required information [The following information applies to the questions displayed below.] Zenon Computer competes at the retail level on the basis of customer service. It has invested significant resources in its customer service department. Recently, the company has installed a traditional activity-based costing (ABC) system to provide better cost information for pricing, decision making, and customer profitability analysis. Most of the costs of running the customer service department are considered committed (i.e., short-term fixed) costs (principally, personnel and equipment costs). The budgeted cost for the upcoming period is $936,000. Activity analysis, recently conducted when the ABC system was implemented, revealed the following information: Percentage Activities Handling customer orders of Employee Time 75% Processing customer complaints Conducting customer credit checks 10 15 Estimated (Budgeted) Cost Driver Quantity 9,360 customer orders 468 customer complaints 585 credit checks Required: 1. Based on the preceding information, calculate the activity cost driver (ABC) rates for each of the three activities performed by the customer service department. Assume that during the period, actual cost driver activity levels are exactly as planned. Under this situation, what is the total cost allocated to each of the three activities? 2. Suppose that during the upcoming period, activities (i.e., cost-driver quantities) are exactly as budgeted. Suppose, too, that the practical capacity level for each of these activities is 11,700 customer orders, 585 customer complaints, and 585 credit checks. Using cost-driver rates based on the practical capacity level for each activity: (a) What is the cost assigned to each of the three activities? (b) What is the unused capacity for each activity? (c) What is the cost of unused capacity for each activity? +ha+ during the navind nctual cost driver natiuitu lavala annad Unday thin Required information practical capacity level for each of these activities is 11,700 customer orders, 585 customer complaints, and 585 credit checks. Using cost-driver rates based on the practical capacity level for each activity: (a) What is the cost assigned to each of the three activities? (b) What is the unused capacity for each activity? (c) What is the cost of unused capacity for each activity? Complete this question by entering your answers in the tabs below. Required 1 Required 2 Suppose that during the upcoming period, activities (i.e., cost-driver quantities) are exactly as budgeted. Suppose, too, that the practical capacity level for each of these activities is 11,700 customer orders, 585 customer complaints, and 585 credit checks. Using cost-driver rates based on the practical capacity level for each activity: (a) What is the cost assigned to each of the three activities? (b) What is the unused capacity for each activity? (c) What is the cost of unused capacity for each activity? Activity Handling customer orders Processing complaints Conducting credit checks (a) Allocated Costs (b) Unused Capacity (c) Cost of Unused Capacity Show less