Answered step by step
Verified Expert Solution
Question
1 Approved Answer
Required information [The following information applies to the questions displayed below.] Mendota Foods sells a variety of food products around the world. The company
Required information [The following information applies to the questions displayed below.] Mendota Foods sells a variety of food products around the world. The company engages directly with individuals with an interest in cooking by offering ideas and recipes in various staff blogs and podcasts. The management team at Mendota believes this drives brand loyalty and allows Mendota to charge a premium for its products. One initiative that Mendota has been running for the last three years is a call center with staff who can provide help and answer questions about cooking in general and Mendota products in particular. The chief financial officer is interested in learning more about the costs of this initiative and how they vary with the demands placed on the center. To help answer the question, the financial staff have collected call center volume (number of calls) and call center cost for the last 12 months. During a discussion of those results, one of the cost analysts suggests that length of the calls (total hours) is probably a better driver of call center costs. The managers asked the analyst to collect the information and report on how it should be used. The combined data follow. Call Center Number of Month Calls Hours Costs 1 $61,250 16,110 $288,210 2 67,200 17,190 268,145 3 60,300 16,050 238,550 4 62,050 14,550 244,565 5 45,300 12,670 182,750 6 74,200 20,050 280,740 7 52,150 13,230 252,760 8 65,650 17,590 282,845 9 77,550 21,200 314,975 10 45,300 10,450 153,725 11 66,750 18,510 292,460 12 69,950 18,870 271,935 c. Prepare a scattergraph between call center costs and hours. Instructions: 1. Click on a point to the right of the graph. 2. Click within the graph to place the point. 3. Enter the exact coordinates in the dialog box that appears to the right of the graph. 4. Click save. 5. To change coordinates already saved, click on a point already placed in the graph, and enter revised coordinates in the dialog box that opens. Month 1 Month 2 Month 3 Month 4 Mendota Foods Call Center Costs (in dollars) 320000 310000 300000 290000 280000 270000 260000 250000 240000 230000 220000 210000 200000 190000 180000 170000 160000 150000 140000 130000 120000 110000 100000 800- 100 120 1400 1600 180 200 2200 Month 5 Month 6 Month 7
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started