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Research a hotel from anywhere in the world. Find a contact person from the Hotel Description of the Hotel Number of Employees in Rooms Division
Research a hotel from anywhere in the world. Find a contact person from the Hotel Description of the Hotel Number of Employees in Rooms Division Hierarchy of Rooms Division (in form of table) Annual Rooms Revenue (If Possible) Hotel Employee Contact Information (whom you contacted - email id is fine) You will interview the Employee, with the following questions 1. Outline the duties and responsibilities of key executives and department head of Rooms Division. 2. Describe the main functions of the rooms division department in this hotel 3. Challenges faced by Front desk for check in and check outs or while filling Guest Folios. 4. What Kind of reservation systems do they follow? 5. Types of Rooms and Room Rates for each Kind of Room 6. How did they sustain the business while Covid and what's their strategy Post Covid to regain Quality Business? Rooms Division Practical Shivani Babbar Rooms Division Practical Project Final Exam 7. What measures do they take to establish good Internal Control in department. 8. Challenges for communication between Housekeeping and Front desk coordination 9. Any Specific Guest complaint handling incident in Rooms Division, and How did they resolve it. 10. Any 2 new trends in Room Division they have used in past 2 years as a part to enhance their Service
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