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research based on cases/organizations that use ISO elements to improve Operational Performance. Multiple cases/organizations are allowed for the required elements. Minimum 3 required. Training Measure

research based on cases/organizations that use ISO elements to improve Operational Performance. Multiple cases/organizations are allowed for the required elements. Minimum 3 required.

Training

Measure of effectiveness

Documentation/system used to track and administer training, and how training requirements are defined.

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