Research conducted by UPSA Consult in the year (2020) has indicated a rising rate of labour turnover particularly in the Ghanaian own service companies in the telecommunication and banking sectors. According to the report, about 50 percent of the employees in the service industry have intention of leaving their jobs and this might affect the image of the sector as well as the quality of service provided, leading to a decrease in their market shares to foreign own service companies in the sector. Turnover intention can be defined as a conscious and deliberate desire to leave an organization within the near future. The general manager of UPSA Consult wants to investigate how age, gender and educational attainment influence turnover intention of staff in UPSA Consult. UPSA Consult is structured as follows:

Departments. Number of staff

Marketing Department 192

Sales Department 320

Operations Department. 188

Required:

d. Identify the type of research approach to be adopted and why?

e. What is the population of your proposed study and the sampling technique(s) to be adopted in selecting

a sample size of 100? Justify the sampling technique(s) to be adopted.

f. What is a questionnaire? Develop a mini questionnaire of which one question each should be nominal and ordinal based research questions for the study.