Research has shown that, surprisingly, relatively simple adjustments in physical space do not have much effect on the mindset that employees assume at work.(T/F)

Preparing a daily written plan of work activities is useful in deciding which tasks deserve highest priority. (T/F)

Employee benefits are expensive, amounting to more than 40 percent of payroll expense for many small firms.(T/F)

Hiring a more diverse group of workers can help a company maintain good relations with an increasingly heterogeneous customer base.(T/F)

Quality is best defined as the totality of features and characteristics of a product or service that impacts the firm's ability to satisfy stated or implied needs.(T/F)

Discounted cash flow techniques take into consideration that cash received today is more valuable than cash received at a later date.(T/F)

A company has 30 days in payables, 15 days in inventory, and 20 days sales outstanding. How many days are in the company's cash conversion period?

An insurance agent should provide information in designing an insurance plan; the small business owner will only need to determine the price the company can afford.(T/F)