Research the process for manufacturing cricket balls (either Kookaburra or Dukes - you choose). YouTube has several videos on the topic.

Based on your research:

1. Create a simple flow chart of the process
2. Create a list of the Key Output Variables and estimate the customer priority for each output. (NOTE: You do not have to justify the estimated value. It is expected that there are at least 4 Key Outputs)
3. Based on the process list the Key Input Variables by process step
4. Create a Cause and Effect Matrix using the information that you gathered in your research of the process (NOTE: It is not important that you research the strength of the relationships in depth, it is more important that you perform all of the calculations within the matrix. So "guessing" the strength of the relationships is acceptable)
5. Based on the work that you have done clearly identify what the next steps should be if the desire is to improve the process to better satisfy customers' needs.