RESERVATION-TO-CASH PROCESS AT FOTOF

Tasks

Your task is to model, analyze, re-design and optionally automate a booking-to-cash process at a photography company. A narrative description of the as-is process is given below. You must take this description as the basis to analyze the process, identify improvement alternatives and to design a to-be process. If you find that the description below is not detailed enough, you can make your own assumptions.

Following to the BPM lifecycle introduced in the lectures, you need to first understand the as-is process model. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the normal course of action, but it should also show how different types of errors or exceptions are handled, including changes, cancellations and over-due invoices.

Next, you should identify wastes in the process as well as major issues, and analyze these issues by means of a root cause analysis (why-why diagram or Fishbone) and prepare an issue register. The issue register should include the following columns: Issue Priority Number, Issue Name, Short Description, Data/Assumptions, Qualitative Impact and Quantitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders.

Based on the identified issues, you should then design a to-be process model in BPMN and explain what changes are you proposing and how would these changes address the identified issues, and/or how they would contribute to achieving the companys strategic goals.

In addition to proposing a to-be process model, your team can optionally build a mockup application using a business process management system (e.g. Bizagi Studio). The purpose of this mockup application is to demonstrate how the to-be process could be automated and how would this automation affect the way the participants in the process do their work. You are not expected to deliver a ready-to-be-deployed system, but rather a demonstrator.

The tasks are summarized below: (Please explain the tasks one by one. For Example Task 1 Answer ,Task 2 Answer ,....)

Task 1: Model the given \"as-is\" process in BPMN by using Bizagi. Keep in mind that the purpose of this BPMN diagram is to serve as a means of communication between Fotofs managers, photographers and technicians, and the business and IT analysts who have to re-design and automate this process.

Task 2: Perform waste analysis by using the seven sources of waste method developed at Toyota.

Task 3: Identify at least 3 issues in the given process. Analyze these issues by means of a root cause analysis (why-why diagram or Fishbone).

Task 4: Prepare an issue register. If you need to make assumptions to fill in the issue register, please write them down in an \"Assumptions\" column. If you find that there are more than three issues, you can focus on the three issues that have the highest impact.

Task 5: Propose a set of changes in the process. For each change, you should provide: A brief description of the process change Which issue(s) are being addressed by the proposed change How feasible is this change? In other words, how likely it is that the change can be implemented in a way that the benefits of the change exceed the costs in the medium-term (six months to one year timeframe). If the change requires an upfront investment, describe what investment is needed and how likely it is that this investment is justified given the impact of the issue that is being addressed.

Task 6: Draw a \"to-be\" BPMN model by using Bizagi that incorporates your proposed changes

Automation Task (optional bonus task) Prepare an executable process model by using Bizagi Studio for the to-be model you prepared in Task 6. You may make reasonable assumptions, provided that you include them in the document that contains your answers.

Good luck with.