Resources:University of Phoenix Material: Business Model and Strategic Planning Outline; Innovation Business Model, Vision, Mission, Values; Supply and Value Chain; SWOTT Analysis; Balanced Scorecard; Communication Plan

Writea 700- to 1,050-word section for your business model and strategic plan in which you add your strategies and tactics to implement and realize your objectives, measures, and targets.

Includemarketing and information technology strategies and tactics.

Developat least three methods to monitor and control your proposed strategic plan, being sure to analyze how the measures will advance organizational goals financially and operationally.

Explainthe ethical issues faced by the organization, summarize the legal and regulatory issues faced by the organization, and then summarize the organization's corporate social responsibility.

Developa 350-word page executive summary defining the new division of existing business. Share your Vision, Mission, final business model, value proposition and list your key assumptions, risks, and change management issues. Quantify the growth and profit opportunity and planned impact on various stakeholders.

Note:Any investor should be eager to meet with you after reading your executive summary.

Usingthe University of Phoenix Material: Business Model and Strategic Planning Outline as a guide, combine Parts 1, 2, and 3 of your completed business model strategic plan with your Final Business Plan Model assignment and Executive Summary. This includes the Business Model, Vision, Mission, Values, SWOTT Analysis, Supply Chain Analysis, Balanced Scorecard, and Communication Plan from prior weeks. Your consolidated final strategic plan should be 4,200 to 5,250 words in length.

Business Model and Strategic Planning Outline BUS/45 Version 5 1 University of Phoenix Material Business Model and Strategic Planning Outline I. Title Page II. Table of Contents III. Executive Summary IV. Business Model and Strategic Plan Part I: Existing Business or New Business Division; Vision, Mission, and Value Proposition V. Business Model and Strategic Plan Part II: SWOTT Analysis - Internal and External Environmental Analysis; Supply and Value Chain Analysis VI. Business Model and Strategic Plan Part III: Assumptions, Risk and Change Management Plan; Summary of Strategic Objectives; Balanced Score Card and its impact on stakeholders; the Communication Plan VII. Conclusion VIII. Reference Page PUNJAB NATIONAL BANK Summary Punjab National Bank is one of India's biggest nationalized banks, with somewhere in the range of 5,000 areas. The monetary establishment offers administrations in individual and corporate saving money, including mechanical, farming, and fare account, and in addition worldwide saving money. Its own loaning administrations incorporate advances for lodging, automobiles, and instruction. PNB's different customer rundown incorporates Indian aggregates, little and fair sized organizations, non-occupant Indians, and multinational organizations. The bank was set up in Lahore in 1895 over 50 years before the nation was apportioned into India and Pakistan in 1947. A professionally oversaw save money with a fruitful reputation of more than 110 years. Vital business region covers the substantial Indo-Gangetic belt and the metropolitan focuses. Positioned as 323rd greatest bank on the planet by Bankers Almanac (Jan 2006), London. Solid journalist managing an account associations with more than 218 international banks of the world. More than 50 uprooted worldwide banks keep up their Rupee Accounts with PNB. Very much prepared managing rooms; 20 distinctive remote coin records are kept up at real focuses everywhere throughout the globe. With its vicinity for all intents and purposes in all the critical focuses of the nation, Punjab National Bank offers a wide assortment of managing an account administrations which incorporate corporate and individual keeping money, modern fund, farming fund, financing of exchange and global saving money. Among the customers of the Bank are Indian conglomerates, medium and little modern units, exporters, non-occupant Indians and multinational organizations. The extensive vicinity and immeasurable asset base have helped the Bank to assemble solid connections with exchange and industry. To adequately meet clients' prerequisites and try to accomplish all out consumer loyalty. To increase steady confidence and certainty of clients and potential clients with respect to the nature of administrations rendered to seek after fabulousness through ceaseless change in all zones and to separate ourselves by the nature of our administrations. PNB accomplish operational effectiveness by achieving better efficiency and benefit. To work and act in such a way, to the point that all administrations rendered at the appointed time of managing an account lead to brilliance and enhanced believability and picture of the Bank. Vision, Mission, and Value Proposition PNB now conveys to you Centralized Banking Solution (CBS). An entomb branch systems administration and information sharing stage, which makes 'At whatever time anywhere' managing an account a reality. With more than 1000 branches to be organized sooner rather than later, the status of costumers is evolving from 'Client of the branch' to 'Client of the bank'. Vision To build up a foundation of retribution to serve as a base model with innovative environment and cutting edge frameworks, showing utilization of IT in the administration of managerial and preparing exercises and improvement of IT development in saving money, protection and other budgetary areas through examination, advancement, consultancy and instructive attempts. Mission To put set up the viable Risk Management and Internal Control System. To embrace and operationalize abnormal state innovation measures. To endeavor to accomplish fabulousness in Customer Service. To accomplish the most astounding guidelines of straightforwardness and responsibility in the behavior of saving money business. To embrace proficient methodology in viably overseeing monetary and additionally nonfinancial dangers. To boost productivity and benefits of the Bank with due consistence of prudential rules. To amplify aggressive danger balanced profit for capital, through arranged lessening in the normal expense of assets, expanded yield on advances and ventures other than diminishment in expense of operations. Values Making the best decision. Each of us has the flexibility, power, and obligation to make the best decision for our customers, clients, groups and one another. Trusting and cooperation. We depend on one another and succeed together. We assume aggregate liability for the nature of customer and client encounters. Comprehensive meritocracy. We think about one another, concentrate on results and endeavor to offer all stakeholders some assistance with developing their maximum capacity. Winning. We have an energy for accomplishing results and winning for our customers and clients, for our colleagues and groups and for our shareholders. SWOT Analysis of Punjab National Bank Strength Enhanced operations with 5100 branches. Solid I. T support with "best fit" methodology. Plans for little and medium scale organizations. It is the second biggest state-claimed business bank in India with around 5000 branches crosswise over 764 urban communities. Its 56,000+ workforce serves more than 37 million clients. Weakness Less entrance in the urban zones. Lacking publicizing and marking when contrasted with different banks. Legitimate issues with respect to workers created an awful name of PNB. Opportunity Little scale business managing an account crosswise over India. Extension in different nations for global managing an account. Establishment of increasingly ATM's and better client's administrations. Threats Monetary emergency and financial variances. Exceptionally focused environment. Stringent Banking Norms by the RBI and the Governments. Supply and Value Chain Analysis In the occasion of the predetermined date of offer opening being pronounced an occasion for buyer, the offers might be opened at the predefined time and place on next working day. Those bidders fulfilling the specialized prerequisites as dictated by the Bank and tolerating. The terms and states of this archive might be proclaimed actually qualified and will be qualified for business offer opening. The Purchaser maintains all authority to acknowledge or reject any innovation proposed by the bidder without allotting any reason thereof. Choice of the Purchaser in such manner should be last and tying on the bidders. Bank might, in the event that it considers important, request presentations of the bidder or site visits of their offices to asses and fulfill itself on assembling, production network and bolster abilities of the bidders. In the event that supplier neglects to convey any or all merchandise or perform administrations inside stipulated time plan, the buyer should, without bias to its different cures under the rate contract, deduct from the requested cost, as exchanged harms, an entirety equal to 1% of the request esteem for every week of postponement subject to the most extreme of 10%. The punishment will be charged on request esteem for the things for which conveyance is deferred. The buyer is qualified for deduct the punishment from the price tag or whatever other sum, which is because of supplier from this agreement, or some other contract or by summoning the Bank Guarantee. Risk and Change Management Plan With innovation rising as a key driver of business development, the bank has taken various IT activities to give its vast customer base spread the whole way across the nation with the best of innovation while holding the all vital human warmth. Its center managing an account framework (CBS) as of now goes about as a solitary information bank, a spine to 2,108 administration outlets with web saving money administrations spread more than 28 states in the nation. This organization has loaned PNB the status of being the biggest center saving money framework in Asia. The bank has 676 ATMs furthermore arranges with the MITR gathering of six keeps money with 2,200 ATMs. PNB is an individual from Institute Development and Research in Banking Technology supported National Financial Switch for common ATM exchanges. NFS at present has 18 banks and a pool of 6,197 ATMs. PNB has likewise spearheaded the check truncation framework in India. Other programming fuelling the frameworks are moment asset exchange instrument, information distribution center for choice control and MIS and danger administration programming taking into account Basel II rules set by the Bank for International Settlements. Balanced Score Card and its impact on stakeholders The "Stakeholder Scorecard" is a stakeholder based way to deal with surveying hierarchical execution. It concentrates on evaluating how well the association is coordinating and reacting to the needs and necessities of its stakeholders. It looks for an equalization, as well, yet not in the middle of monetary and different measures of execution; it tries to adjust the connections between the association and its key stakeholder bunches. Stakeholders may be considered as gatherings of people or associations essentially influenced by what goes ahead at an association, with a stake in having it go well, and for whom the association needs things to go well consequently. At the end of the day, the relationship is proportional. The association gives and gets something. So do the stakeholders. Some essential stakeholder gatherings are recognized and are quickly depicted in consequent passages. These are planned as illustrative stakeholder gatherings and ought not to be seen as a prescriptive arrangement of stakeholder gatherings appropriate to all associations. Conclusion The monetary liberalization measures presented by the Indian government combined with patterns towards globalization have significantly changed the managing an account division and the benefit of open area banks has declined to a vast degree. So PNBs will need to present new money related instruments and advancements with a specific end goal to stay in business. Presently banks can't work with the goal of meeting particular rivalry frame a rival in a business opportunity for an item. It will must be fruitful in a business sector driven, amazingly focused, deregulated environment on a maintainable premise, to pull in new shareholders, construct steadfast client premise, draw in and hold astounding staff. The strengths of deregulation, innovation and developing client advancement are comprehensively liable to have an effect in India. Be that as it may, Indian financiers can in the end hope to confront a situation checked by developing rivalry, weight on edges and expanded dangers. Indian banks don't demonstrate the qualities of proficient rivals in the keeping money showcases, the better oversaw foundations will soon be gaining essentially ground in this part. In the wake of liberalization banks will likewise need to give careful consideration to vital administration, vital arranging and to more noteworthy specialization in the specialized parts of loaning and credit assessment. With a specific end goal to distinguish suitable aggressive systems, PNBs will need to make a watchful investigation of the business sector and fragment clients into different classifications in light of their desires, the degree of rivalry, client benefit and so on. References Bajwa, K. S. (n.d.). Punjab National Bank Dramatically Improves Rural Banking in India. Retrieved from http://203.90.69.226/Punjab_National_Bank__Bancmate_Customer_Case_Study.pdf Nickols, F. (n.d.). The Stakeholder Scorecard. Retrieved from www.nickols.us: http://www.nickols.us/The_Stakeholder_Scorecard.pdf Punjab National Bank. (n.d.). Retrieved from www.pnbindia.in: https://www.pnbindia.in/Upload/En/CSR %20Reports%202010-11.pdf Punjab National Bank Fundamental Company Report Including Financial, SWOT, Competitors and Industry Analysis. (n.d.). Retrieved from marketpublishers.com: https://marketpublishers.com/report/business_finance_insurance/banking_finance/punjab_nati onal_bank_swot_analysis_bac.html REQUEST FOR PROPOSAL FOR SUPPLY, COMMISSIONING, INSTALLATION, TESTING, CONFIGURATION AND MAINTENANCE. (n.d.). Retrieved from pnbindia.in: https://pnbindia.inew/Upload/English/Tenders/PDFs/RFP_ITD_26.02.2014.pdf Summary, Conclusions & Recommendations . (n.d.). Retrieved from shodhganga.inflibnet.ac.in: http://shodhganga.inflibnet.ac.in/bitstream/10603/701/14/15_chapter6.pdf Running head: Punjab National Bank Name: Course: Name of instructor: 1 Running head: Punjab National Bank External forces Legal and regulatory 2 strengths Opportunities Weaknesses Threat Trends There are regulations limiting the threat of new entry in the industry therefore eliminating possible competition. Favorable economic such as booms in the economy causing growth to the organization as well Changes of the government regulation to the banking industry may bring facilitate growth in the organization The government may introduce very stringent law sow the growth of the organization There is a trend of changes especially on the taxation policies in the industry. Economical factors such recession of the economy may bring about immense growth in the bank Depressions in the economy as well as high interest rates in financial markets. Technologi cal Improved technology brings about efficiency and effectiveness as well as cutting on the operational costs Technological changes can bring about new and improved methods of offering better services to the customers and enhance the overall efficiency and effectiveness in Punjab bank Technological changes can disrupt and destabilize business operations by through the need to continually update based on the changes in the environment. Innovation Innovation the industry such as use ATMs brings about new and improved means of doing offering services to the customers Innovations within the environment may bring about Some innovations in the industry may not be convenient for the Punjab bank Very stringent laws and regulations introduced by the government slowing the growth of the organization There may be times of depression in the economy therefore greatly slowing the growth of the organization There is the threat that continued improved technological changes in the environment may cause obsolescence of the current technology that the organization Some innovations by the competitors may be patented giving the competitors a competitive advantage. Economic There are regular booms and recessions in the economy hence affecting the operations of Punjab Bank There are rapid changes in technology constantly causing pressure in the organization. There are great innovations especially on the banking computer systems in the industry bringing Running head: Punjab National Bank 3 better means of offering services. Social Competitiv e analysis Emphasis on more corporate social responsibility in the banking industry will give more credibility to the bank to its customers Punjab National Bank is big other many competitors Internal forces and considerati ons Strategy Taking up IT activities to increase the customer base all across the nation while still holding the all vital human warmth. Resources Intangible resources which include reputational assets such as brands the There is the opportunity for growth if the organization has gained more credibility from the customers through enhanced corporate social responsibility The size of Punjab National bank may give it a competitive advantage over other competitors hence able to scale much better than other banks Failure to be socially responsible to the customers may render the organization More social responsibility by the organization ma bring about reduced profits from the organization There is emphasis of corporate social responsibilit y There other big national banks hence there is competitive rivalry in the industry There is threat that the customers may switch to other national banks. The trend of expansion of the operations of other national banks increasing the competitive rivalry Increased customer base may increase the market share by the Punjab National Bank The IT activities are continually improving rendering the old systems obsolete The strategies may be poorly implemented hence failure There is increased updating of the IT activities in the bank The proprietary technological assets can give it a competitive advantage hence a bigger market Rapid changes in the methods of service delivery hence need to continually Great advancement in technology levels may render the technological Intangible resources are increasingly becoming the most Running head: Punjab National Bank Goals Strategic alliances Culture Technologi es Innovation image of Punjab Bank the proprietary assets The goals include lessening the normal expenses of the assets, to expand the yield on the advances and ventures. There are strategic alliances of the organization with other international banks and local banks There is a good organizational culture and the employees and the management are very committed to achieving high goals There is up to date IT systems in Punjab National Bank There are various innovations in the organization some of 4 share over other national banks. increase the resources. proprietary assets obsolete important assets in an organization Reduced expenses may increase overall efficiency and effectiveness of Punjab National Bank The management may not be fully committed to the organizational goals Threat that the organization might The bank can borrow funds from the various banks The banks may refuse to lend funds to the organization. The banks may learn of the competitive advantages of the organization The organizational culture will help achieve the organizational goals Some employees may still have negative attitude towards work Threat that the organizationa l culture ma still not be enough to achieve the organizationa l goal There a trend for the need to keep raising the organization al goals once a desired target level has been reached. There is increased need for various organization to collaborate In service delivery There is continuous need for corporate management in the organization Increased customers and market share Rapid changes Risk that the in technology technologies may be outdated The patented innovations give the organization more competitive advantage over the competitors. Other banks may come up with better innovations Threat that the innovations may become outdated There is the trend of continually changing the technology. There is increased need for more innovations to improve Running head: Punjab National Bank 5 which are patented Intellectual property The bank has various intellectual properties including patents and other technological assets The technological assets and the patents give the company competitive advantage over other banks. Rapid technological changes rendering the intellectual properties void. Leadership Punjab National Bank has proper management with the relevant skills Proper management enhances continued growth of the organization The organization is extremely big hence some few leaders may misappropriat e funds There are more and more technological advances which may render the existing proprietary assets obsolete The leaders may resign from the organization. the ways of serving the customers There is need for continuous innovation in the organization Emphasis for corporate management and accountabilit y Synopsis Legal and economic factors There are prevailing economic conditions in the nation that have a profound effect on the patterns of spending of the customers. Increase in the interest rates in the market has adverse effects in the borrowing of the customers. Also high levels of unemployment depress the saving habits of the customers. When people experience economic hardships they will reduce their saving habits due to less disposable income. Running head: Punjab National Bank 6 Boom sessions have positive effects in the organization. This because during these times, the customers tend to have more disposable income at their disposal. Hence they can easily save the disposable income. Also the customers are in a position to pay their advances on time. Adaptability to change Punjab National Bank is very flexible and hence has easy adaptability to the various technological changes in the industry. This because if the organization understands that if it doesn't easily adapt to sufficiently to the relevant technological changes it risks greatly losing their market share to other national banks. The bank has constantly changed the operating system to increase its efficiency in the delivery of services. Use of the ATMS as well as credit cards and other master cards has positively impacted the service delivery of the organization. Also the use of web savings services for customers is also an indicator that the organization easily adapts to change. The supply chain of the new divisions Supply chain analysis will involve better and improved demand visibility as well as monitoring the consumption of various products as well as services that can result in cash inflow as well as have an impact in optimizing the cash levels. This will include analyzing the trends frequency as well as sources of in cash inflows to the various customer accounts including the current, savings, and short-term and long-term investment accounts. The Punjab National Bank can develop plans to effectively manage the various cash supply gaps as well as minimize the total costs. This planning will as well help in improving of the asset-liability management strategy To develop and leverage core competencies and resources Running head: Punjab National Bank 7 Punjab can increase the effectiveness and efficiency through the use of CRM Centres to enhance the loyalty of the customers. Through the customers relationship management (CRM) systems will effectively manage the customers' accounts and timely respond to the customers' inquiries and needs. Also through the use of the internet and broadband band access Punjab National Bank can fuel growth of the organization and enhance great accessibility of the organizational services .the organization should also maximize the use of mobile banking for its customers to improve efficiency. Also through constantly upgrading the mode of service delivery. This can be achieved through properly utilizing the profound innovations in the industry. Utilizing their market position as well their wide customer base to reduce the operational costs. Supply chain network optimization Involves effectively managing all of the channels of distribution where cash is usually held as well as were customers do their transactions. These will include the various bank outlets various ATMs, agents' outlets and branches. Punjab National Bank need to constantly monitor various transactions in the different locations as well as leverage the modeling's in order to effectively forecast as well as effectively plan the various logistics to properly distribute cash as well as other transactional tools to these various locations. This will help reduce the overall costs as well as maximize the services offered. Key issues Proper management of cash. Developing various outlets as well as branches to increase efficiency of the organization. Monitoring of various transactions in the different locations in the organization. Running head: Punjab National Bank Effective planning of the various logistics in order to properly distribute cash as well as other transaction devices. Opportunities There might be increase in the market share by the organization. Increased customer loyalty. Reduced operational costs in the organization. Help prevent shortages in cash. Increase in the income earning opportunities due to increased utilization of the products by the customers. Help to invest the excess cash. Hypothesis around the issues There is a strong relationship between supply chain networks and proper cash managementproper supply chain management will lead to better cash management Many outlets increase the efficiency of the organization- there is a strong relationship between the organizational efficiency and development of various outlets There is a positive relationship between proper monitoring of the organization transactions and supply chain systems. Research questions How can cash be effectively managed in the organization? How can transactions be effectively managed? 8 Running head: Punjab National Bank How can logistics be effectively planned in the organization? References Bajwa, K. S. (n.d.). Punjab National Bank Dramatically Improves Rural Banking in India. Retrieved from http://203.90.69.226/Punjab_National_Bank__Bancmate_Customer_Case_Study.pdf http://www.nickols.us/The_Stakeholder_Scorecard.pdf https://www.pnbindia.in/Upload/En/CSR%20Reports%202010-11.pdf http://shodhganga.inflibnet.ac.in/bitstream/10603/701/14/15_chapter6.pdf 9 Running head: Punjab National Bank 10 Running head: PUNJAB WEEK 4 1 Punjab Week 4 Jamison Reagan BUS 475 January 11, 2016 Davis Ackerman PUNJAB WEEK 4 2 Punjab Week 4 Strategic objectives summary Financial Perspective Objectives - 1. Market Share Growth - Market share growth is the complex thing to do in present tight economy but in India the bank sector is passing through developing stage hence there are more options to grow. For making a profit in a long term, growth is an ultimate measure of success for an organization. Sustaining growth provides the improvement of financial perspectives. 1.1. Target Measures 1) Money Deposits - Deposits are the measures of flow of the money and the base for the growth. 2) Loan to growing business - The Indian economy is in the major transformation stage. The Indian economy is on the precarious edge of a noteworthy change, with a few approach activities set to be executed right away. Positive business slants, enhanced buyer certainty and more controlled swelling are liable to prop-up the nation's the financial development (equitymaster, n.d.). Upgraded spending on foundation, expedient execution of tasks and continuation of changes are relied upon to give further driving force to development. 2. Revenue Increment - for deeper and more profitable relationships with existing clients and for better alignment of expense against revenue opportunities. 2.1. Target Measure - 1) Asset turnover - to increase the asset % turnover for market growth 2) Cost to income - try to come down cost to income PUNJAB WEEK 4 3 3. Profitability - In the event that the bank goes for greatest security then they will need to relinquish the profitability target that is the profits would be according to the necessities of the shareholders. 3.1. Target measure 1) Current quarterly profit percentage - percentage can be calculated on quarterly bases. Customer Perspective Strategic objectives 1. Customer retention 1.1. Target Measures 1) Customer Service Quality - A bank's capacity to pull in and hold new clients, is identified with its item or administrations, as well as unequivocally identified with the way it benefits its current clients and the notoriety it makes inside and over the commercial center (nairaproject, n.d.). 2) Customer Complaint and Feedback - customer complaint solution can be intimated within time 3) ATM approval and Working Conditions - New ATM approvals should be sort out within time and ATM should be maintained properly 2. Customer oriented Approach PUNJAB WEEK 4 4 2.1. Target Measures 1) Welcome Customers - every customer should be welcomed properly. 2) Available Schemes convey - total available scheme should be conveyed to the customers through media or other channels. 3) Speedy Transaction - hassles transactions should be done. 3. Install Value Added Services 3.1. Target Measure 1) Service Quantity - value added services should be provided to the customer for better experience. Process or Internal Operations Perspective, Strategic objectives 1. Transform process performance - The bank process should be digitized, simple and transparent. 1.1. Target Measure 1) Total process systemize - The total banking work should be online and effective network with security. PUNJAB WEEK 4 5 2) Mobile Banking - Each customer should be connected with mobile banking. Consumers increasingly demand an end-to-end experience and greater consistency when accessing their bank accounts via their mobile, their iPad, their PC, or even their Smart TV (Locke, 2016). 2. Productivity improvement 2.1. Target Measure 1) RTGS / NEFT Handling 2) Checks Handling 3. Secure Networking 3.1. Target Measure 1) Zero complaint - trying to provide better network connectivity and security between different branches. Learning and Growth (Employee) Perspective Includes strategic objectives such as: 1. Employee Training and development 1.1. Target measures PUNJAB WEEK 4 6 1) Employee Knowledge Rating - employees' knowledge, aptitude, and abilities are integral to accomplishment at work, and they require particular consideration in the execution examination process (Lloyd, n.d.). 2) Accountability - pnb should produce new employee's accountability policy (pnbindia, n.d.). 2. Nature of organizational culture or climate 2.1. Target measures 1) Cultural growth - Culture was one of many issues quickly cited as defining what was wrong with the banking sector at the time of the financial crisis (kpmg, n.d.). Hence cultural equality is important. 3. Technological innovation 3.1. Target measures 1) Competitor's innovation - tapping on how competitors are using innovation for their betterment and how we can counter them is necessary. Balance scorecard Objectives Financial Perspectiv es 1. Market Share Growth Measures 1. Money Deposits 2. Loan to growing business Targets 1. Minimum 5% increase 2. Minimum 5% increase Initiatives Financial measures to be taken PUNJAB WEEK 4 7 2. Revenue Increment 3. Profitability Customer Perspectiv es 1. Customer retention 2. Customer oriented Approach 3. Install Value Added Services Internal Process perspectiv es 1. Transform process performance 1. Asset turnover 2. Cost to income 1. Minimum 1% 2. Upto 1% 1. Current 1. 5% in quarterly Comparison to profit last year quarter percentage 1. Customer 1. Goodormal/ba Service d Quality 2. Within 24 hours 2. Customer 3. Per week Complaint and Feed back 3. ATM approval and Working Conditions 1. Welcome 1. Surveillance Customers under CCTV 2. Available daily. Schemes 2. Conveying each convey customer 3. Speedy 3. Minimize Transaction efficiently 1. Service Quantity 1. scrutinize per week transaction 1. Total process systemize. 2. Mobile Banking 1. Percentage of undigitized process 2. Service rendered to % to customer R&D with customer feedback Advocacy of Customers Prior maintenan ce required for smooth working Smooth PUNJAB WEEK 4 8 2. Productivity improvemen t 1. % Comparison to last year 2. % Comparison to last year Working required for zero inventory 3. Secure Networking Learning and Growth Perspectiv es 1. RTGS / NEFT Handling 2. Checks Handling 1. Zero complaint 1. Numbers of complaint per week. Discussion on Minimum one hour daily on networkin g 1)Employee 1. Employee Knowledge Rating Training and development 2)Accountability 2. Nature of organization al culture or climate 3. Technological innovation 1) Multitasking Development 2)Goal Achievement 1. Cultural growth 1. Behavior 1. Competitors innovation Targeted Area need and developme nt Process 1. Latest technology Communication Plan The main objective of this communication plan is to increment and enhance correspondence in the middle of representatives and clients and to enhance administration levels and fulfillment PUNJAB WEEK 4 9 evaluations of the keeping money industry. This is trying to hold current clients as well as draw in new clients. The target audience of this correspondence arrangement is bank representatives and clients. This incorporates workers positioning from most elevated amount of administration down to the low positioned representatives These "low positioned" representatives are critical on the grounds that they are frequently the first contact that clients have with the bank. Bank general objective and purpose is to give a protected spot to store their cash. They additionally offer other money related administrations to clients going from checking, sparing, home loans, credits, and protection. The banks profit through expenses and premium paid by clients who have credit and contracts with them Plan and Announce Educate Enroll Engage Goals Goals Goals Goals Exhibit senior administratio n responsibility Raise general mindfulness about advantage changes and procedure Manufacture support among organization pioneers. Work with Punjab Create worker mindfulness HSA Give Comparisons to existing advantages Convey HSA/HDHP points of interest Give ongoing corresponde nce Expand Offer representatives some assistance with understanding HSA/HDHP choices offer workers some assistance with deciding if the HSA arrangement is ideal for them Impart last HSA/HDHP points of interest Energize enlistments in Keep workers drew in with continuous backing and arrangement for one year from now's arrangement Offer workers some assistance with gathering more prominent comprehensio n of their HAS Remind workers how PUNJAB WEEK 4 10 national Bank to build up an interesting Communication Plan representative interest - HSA the HSA Plan to upgrade their HSA Worker Announcement Make workers more agreeable - HSA Give a positive and simple enlistment experience Advance wellbeing and health Actions Actions Actions Actions Plan nearby or online gatherings with Punjab national Bank to give preparing to organization pioneers Start correspondence battle/plan stressing HSA advantages Convey instructive material from the Tool Kit gave by Punjab national Bank Plan nearby or online worker gatherings with Punjab national Bank Work with Punjab national Bank to survey and select Tool Kit materials. Highlight online apparatuses and assets gave by Punjab national Bank Hold open enlistment gatherings Work with Punjab national Bank to audit and select Tool Kit materials Plan nearby or on-line worker enlistment gatherings with Punjab national Bank In the event that vital adjust the HSA plan to empower extra enlistment or commitments Host a data session with open Q&A Appropriate initial material to representatives utilizing existing correspondence channels Plan nearby or online worker gatherings with Punjab national Bank PUNJAB WEEK 4 11 References equitymaster. (n.d.). Banking Sector Analysis Report . Retrieved from equitymaster: https://www.equitymaster.com/research-it/sector-info/bank/Banking-Sector-AnalysisReport.asp kpmg. (n.d.). Banking on cultural change. Retrieved from kpmg: https://home.kpmg.com/uk/en/home/insights/2015/10/banking-on-cultural-change1.html Lloyd, K. (n.d.). Employee Appraisal Phrases: Job Knowledge and Expertise. Retrieved from dummies: http://www.dummies.com/how-to/content/employee-appraisal-phrases-job-knowledge-andexper.html Locke, C. (2016). The irresistible rise of digital banking. Retrieved from bankingtech: http://www.bankingtech.com/56242/the-irresistible-rise-of-digital-banking/ nairaproject. (n.d.). customer satisfaction in banks. Retrieved from nairaproject: http:/airaproject.com/projects/331.html pnbindia. (n.d.). Vigilance. Retrieved from pnbindia: https://www.pnbindia.in/En/ui/Vigilance.aspx