respond shortly to the following: In my experience in healthcare, leadership seems to think that you can not improve situations for both the patient and the staff. While I find that to be untrue, it feels that any staff improvements "take away" from a patient experience. For example, budgets that prioritize outward appearances, gifts, giveaways, and those things in nature instead of higher wages, better benefits, and better staffing. There should be a way to do both. When talking about continuous improvement, how does a leader address all aspects instead of focusing solely on the incoming customers and perception