respond the last three question of the case study

Salesforce.com Salesforce.com, Inc. is a customer relationship management company that provides cloud-based applications as a service. CRM applications help companies manage customer data, track customer interactions, forecast sales, and facilitate many other business functions. Former Oracle executive Marc Benioff founded Salesforce.com in 1999 with the motto "The End of Software," which positioned the web-based CRM platform as a simpler and more efficient alternative to traditional packaged software licenses. Four years after the company launch, Salesforce.com had become the world's largest CRM software provider. Prior to the launch of Salesforce.com, CRM software offered by companies such as Oracle, SAP, and Siebel Systems were sold as licenses. This software included functions